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Customer Service Rep (Call Center) (La Crosse,WI)

Company: Teleperformance
Location: La Crosse
Posted on: August 16, 2019

Job Description:

Position Description
Customer Service Representative
About the Company: Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 147,000 computerized workstations, with more than 190,000 employees across 311 contact centers in 65 countries and conducts programs in more than 75 different languages and dialects on behalf of major international companies operating in various industries including China. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Primary Duties, Responsibilities and Requirements

  • Responsible for all customer inquiries, questions, and issues
  • Provide world class customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Position will require inbound and outbound calls (if the call drops)
  • Passion to find the right solution for the customer or the path to resolution Qualifications
    • Ability to work under pressure, plan, meet deadlines and be accountable for yourself and the department
    • Requires solid organizational skills, technical expertise, leadership and time management skills
    • Able to demonstrate personal ownership of all customers' issues and follow through to obtain desired results
    • Must have a keen sense of attention to detail, taking the initiative
    • Skilled in determining why and how what steps or procedures are required in any situation
    • Proven experience in overcoming unexpected difficulties and using logical problem solving skills
    • Ability to understand and empathize with customer and carrier's issues
    • Excellent written and verbal communication skills
    • Must have open availability to work various shifts influenced by current business needs Experience, Education and Skills
      • High School Diploma or equivalent
      • 6 months Contact Center experience /Customer Service skills (preferred)
      • Excellent written/verbal communication skills
      • Strong listening skills
      • Excellent Time Management
      • General database searching skills
      • Typing; Minimum of 35wpm
      • Strong computer multi-tasking skills
      • Self-Motivated
      • Able to work on your own and staying focused
      • Patience, and able to stay calm during technical issues Being One of Our People
        It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
        Teleperformance is an Equal Opportunity Employer

        Associated topics: answer, client, client service, customer, guest, representative, service representative, support specialist, telephone, telephone activation specialist

Keywords: Teleperformance, La Crosse , Customer Service Rep (Call Center) (La Crosse,WI), Sales , La Crosse, Wisconsin

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