Guest Service Representative - La Crosse, WI

Company: Kwik Trip/Kwik Star
Location: La Crosse
Posted on: January 2, 2022

Job Description:

Guest Service Representative - La Crosse, WI #368 Apply now Date: Dec 7, 2021 Location: La Crosse, WI, US, 54603 Company: Kwik Trip Inc Location: Department #368 1626 Oak Street La Crosse , WI 54603 Requisition: 129873 Range Min: !16.16 Shift: Afternoon/Evenings Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com The Operations Support team is responsible for supporting the daily operations of our 700+ Retail locations, various support center departments and our production facilities as well as providing excellent first point of contact guest service. We are looking for a highly motivated, detailed and people-oriented problem solver who is interested in starting or continuing a career with Kwik Trip by joining our team. Daily tasks include: + + + + Analyze, answer and route guest concern, praise and inquiry cases from all web platforms in a timely manner + Provide a first point of contact for guest concerns, with a goal of resolving the concern without escalation + Deliver excellent guest and support services to all our guests, both internal and external, as well as our co-workers and stores + Escalate concerns that require interdepartmental follow up to the appropriate personnel + Make good business decisions based on exceeding guest expectations + Provide consistent responses to large scale concerns/inquiries + Use retail experience to find and deliver creative solutions to guest needs as they arise + Correspond with guests and acquire pertinent information regarding their case. + Work with multiple business units to help create process improvement Qualifications: + Possess traits of Kwik Trip, Inc.'s Core Values: high level of Honesty & Integrity, show Respect, strive for Excellence, Humility, encourage Innovation and possess a "roll up your sleeves" Work Ethic. + Excellent Guest service skills and Ability to retain composure during difficult guest interactions + Minimum of 1 year in a related industry with Call Center experience or minimum of one-year experience working at a Kwik Trip Retail store. + Typing proficiency of 40 plus words per minute while remaining accurate/detail oriented + Strong and clear written and oral communication skills + Knowledge of Kwik Trip programs and services as well as general computer skills and related software for word processing, spreadsheets, calendars, and internet research Work Schedule : This position works out of the corporate support center. Typically working 5, 8-hour shifts Monday - Friday starting mid-day. Kwik Trip, Inc. OVERVIEW: For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of co-workers and provide them with career advancement and growth opportunities. Kwik Trip, Inc. is an Equal Employment Opportunity Employer. Function: Admin - Clerical; Customer Service; Entry Level; Professional Services; Research; Telecommunications Nearest Major Market: La Crosse Nearest Secondary Market: Winona Job Segment: Telecom, Telecommunications, Clerical, Customer Service Representative, Technology, Customer Service, Administrative Apply now Find similar jobs:

Keywords: Kwik Trip/Kwik Star, La Crosse , Guest Service Representative - La Crosse, WI, Sales , La Crosse, Wisconsin