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CRM Administrator/Business Process Analyst , Rochester, MN

Company: Nuss Truck & Equipment
Location: Rochester
Posted on: June 21, 2019

Job Description:

Summary: The CRM Administrator/Business Process Analyst (CRMA/BPA) is principally responsible for the company's Microsoft Dynamics based Customer Relations Management (CRM) system. This system encompasses all records and activities related to the company's customers and prospects, and is central to workflow automation processing. The CRMA/BPA administers, manages, and helps configure the CRM system to be an effective tool for the company. In addition to being responsible for the CRM system, the CRMA/BPA works with all company departments to better define business processes, and helps design and automate tasks by leveraging the CRM system. Please complete an application at https://nussgrp.applicantpro.com/jobs/ or you may visit our website at www.nussgrp.com. ESSENTIAL JOB FUNCTIONS * Act as the system administrator lead on the Dynamics CRM platform and perform end-user administration tasks, providing first-line support and troubleshooting on issues with the platform and third-party tools, e.g. Click Dimensions. * Maintain CRM account and contact data records for the organization, overseeing data cleansing and update initiatives and looking for continuous improvement to increase the functionality and accuracy of the data. * Increase the utilization of CRM through user engagement, develop CRM workflows to support business processes, extract data, produce tailored reports and respond to department information requests. * Provide support and CRM training to staff on an ongoing basis to best utilize the system, implementing "how to" guides, resolving user issues and interfacing with external support as required. * Develop and administer CRM marketing lists, while working with the Marketing team on how to best utilize the data for marketing campaigns. * Manage the efficient planning and delivery of new updates, modifications and the adoption of best practice policies, including conducting research to identify opportunities to leverage new functionality within the system that is released by Microsoft. * Help create and administer workflows within CRM and other systems that improve key process and task execution. * Work with all department staff on documenting key processes and tasks. MINIMUM QUALIFICATIONS Education: Bachelor's degree in Computer Science, Information Systems or Business, or equivalent experience and training. Experience: Required 2 years of prior experience with either administering/implementing CRM systems, or business process management experience, where either of these areas of experience were the primary focus of a prior position. Preferred minimum of 3 years of prior experience with administering/implementing CRM systems (Microsoft Dynamics preferred), and business process management experience, where the areas of experience were the primary focus of a prior position. Knowledge, Skills, & Abilities: * High standard of general IT/office systems skills and knowledge, particularly Microsoft Office applications. * Ability to program and search database systems (SQL) preferred, but not required. * Proven ability to develop clear understandings of internal clients' needs and the capability to incorporate them into processes and solutions. * Good interpersonal and communication skills with people at different levels. * A good facilitator with strong personality and relationship management ability to communicate, influence and collaborate with multiple stakeholders to deliver business activities successfully. * Flexible and adaptable to varying needs, with ability to prioritize tasks and workload. * Clear precise attitude with methodical attention to detail. * A strong team player with a proactive, flexible and mature approach to the role. * Ability to working on own initiative and self-sufficiency on a day-to-day basis. * Effective change facilitator who thinks innovatively and acts decisively around process improvement and efficiency, adapting positively to challenges. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned. Benefits Nuss Truck & Equipment offers a very competitive benefits package. We offer medical insurance, generous monthly HSA contribution, dental insurance, matching 401k, voluntary life insurance, tuition reimbursement program, employee assistance program, flexible spending accounts, long-term and short-term disability insurance, paid holidays, paid time off, and direct deposit. We will match your current vacation/PTO hours if you join our team! Other details The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements. Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.SDL2017

Keywords: Nuss Truck & Equipment, La Crosse , CRM Administrator/Business Process Analyst , Rochester, MN, Professions , Rochester, Wisconsin

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