Inside Sales Associate - Plumbing & Sewer, Water,
Company: Dakota Supply Group
Location: La Crosse
Posted on: May 17, 2022
Job Description:
Job Description Dakota Supply Group (DSG) is seeking an Inside
Sales Associate - Plumbing & Sewer, Water, Well in our La Crosse,
WI branch. This will be a full-time, hourly position. Shifts will
typically range between 7:00 AM-5:00PM, Monday-Friday. The Inside
Sales Associate will be responsible for writing orders, taking
calls, preparing project bids, and providing overall customer
service. Sales and/or customer service experience is required.
Since our founding in 1898—with roots dating back to 1868, DSG has
been dedicated to providing all the right connections to our
customers in the electrical; plumbing; HVAC; refrigeration;
communications; utility; automation; waterworks; on-site sewer,
water and well; filtration and metering technology industries. We
carry more than 65,000 products from the top brands, but that's
only the beginning. Our experienced team of specialists provide
customers with solutions that help them to maximize their
employees' productivity and increase their company's profitability.
Plus, DSG is an employee-owned (ESOP) organization. That means you
are always working with an owner, and consequently, your success is
recognized as the foundation of our own.Specific Duties of the
Inside Sales Associate - Plumbing & Sewer, Water, Well:
- Provides overall customer service including responding to
customer questions and concerns (on product availability, delivery,
pricing, billing, product information and capability, and ability
to return product) and to customer complaints (on missing orders,
missing items, shipping errors, etc.).
- Acts as primary inside customer contact for assigned customers,
as well as back-up contact for unassigned customers.
- Acts as primary facilitator for customer ordering process,
including: processing all types of customer orders, order
corrections, responding to open order and back order inquiries,
responding to customer requests for product returns, and suggesting
changes for improving overall order process.
- Generates customer quotations and follows up with regard to the
status of those quotations.
- Continues education on latest improvements/changes on
equipment/product or codes through a variety of means (manufacturer
schools, trade shows, tech schools, vendor meetings/training, trade
journals, etc.).
- May serve as Counter backup, as needed.
- Provide troubleshooting and product application assistance to
customers and technical support to other associates and
customers
- Work with other sales team members to resolve customer service
issues in a timely manner
- Identify and proactively respond to opportunities to promote
the sale of additional products
- Performs other duties as assigned.Inside Sales Associate -
Plumbing & Sewer, Water, Well Qualifications:
- High School diploma or equivalent, with secondary or
post-secondary coursework concentrated in a related field, or
equivalent on the job experience as determined by the company.
- Product and technical knowledge that would normally be acquired
in two or more years of college or technical school and 3-5 years
of field experience or equivalent training in
residential/commercial application in applicable industry/product
line.
- Physical ability to lift up to 60 lbs. on a regular basis, and
up to 100 lbs. on an occasional basis (when counter backup or
filling an order).
- Prior computer knowledge, experience and skills helpful.
- Outstanding interpersonal, customer service and communication
skills.
- Strong attention to detail and ability to
follow-through/follow-up
- Active listener – can easily determine customer needs
- Excellent relationship-building skills
- Outstanding interpersonal, customer service and communication
skills, including phone skills
- Ability to plan, prioritize and organize work
effectivelyBenefits:
- Medical, Dental, & Vision Insurance
- Health Savings Account (HSA), with employer contribution
- 401(k) Retirement Savings Plan, with employer match
- Employee Stock Ownership Plan (ESOP)
- Dependent Care FSA
- Short and Long Term Disability Insurance
- Life, Accident and Critical Illness Insurance
- Comprehensive Wellness Program
- Teledoc, a virtual telehealth benefit
- Referral bonus
- Generous PTO Allowance & Extended Medical Leave
- Volunteer hours
- Length of Service awards
- Employee discounts on DSG supplied products!
- Personal and professional development opportunities
- And more!
Keywords: Dakota Supply Group, La Crosse , Inside Sales Associate - Plumbing & Sewer, Water,, Professions , La Crosse, Wisconsin
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