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IT Systems Monitoring Analyst ll - Telecommute

Company: UnitedHealth Group
Location: La Crosse
Posted on: January 15, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
The IT Systems Monitoring Analyst II is responsible for supporting the implementation, configuration and ongoing monitoring objectives for monitoring tools and processes encompassing the Infrastructure, Application and User perspectives. - Additionally, will address the needs of proactive monitoring and incident avoidance, as well as trending, predictive and contractually required SLAs/KPIs. -Will work closely with , Infrastructure Services, Application Development, Helpdesk and Desktop Services to implement and adhere to ITIL/DevOps best practices, ensuring the highest quality system experiences possible for internal and external customers. -This position is a key resource that focuses on configuring IT monitoring tools to deliver valuable services to our customers and enable us to successfully execute on contracts.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Implement and configure infrastructure and application monitoring tools
API Integration with multiple external infrastructure and applications for monitoring purposes
Understanding of Scripting Languages such as PowerShell or PERL
Work with infrastructure and application teams to ensure performance and availability monitoring is in place
Troubleshoot, proactively identify monitoring solutions and drive resolution of complex system/process problems and issues
Coordinate and plan monitoring enhancements and maintenance to keep up with ever changing systems, new contracts and user requirements.
Analyze monitoring data/logs/trends and provide strategic recommendations around end to end system improvements from Infrastructure to Systems to Data to Telecom to Desktop to mobile technology, resulting in improved and successful contract outcomes
Ensure monitoring and tool education is provided to new employees and refreshed with the existing employee base through involvement in learning plan content creation, facilitation and other training methods as appropriate
Facilitate the creation and maintenance of production monitoring requirements to include Vital Business Functions, thresholds for automated incident creation, automated alerts and notifications
Ensure SLA tracking, reporting and communications are in place
Document monitoring services and align with the Catalog of Services available to those dependent on the IT services we provide and ensure system documentation is available to help IT teams quickly resolve problems
Maintain good working relationships across IT, the businesses and with IT vendors
Work as liaison/relationship manager between other monitoring/reporting organizations across divisions, departments and teams we provide IT services in collaboration with

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Bachelor's degree in Computer Science, MIS, Information Technology, Computer Engineering or other related field
Equivalent combination of education, experience and/or applicable military experience
4+ years of experience in each of the following areas: - Administrating infrastructure and application monitoring tools
Full life-cycle software development experience
Infrastructure, or desktop technology or helpdesk or systems support experience
Experience providing stable business systems to meet customer/business needs

4+ years of ITIL or other ITSM related framework or discipline experience
Excellent understanding of business operations and their related dependencies on IT systems for executing our contracts successfully
Understanding of end to end system dependencies (Infrastructure, System, Data, Telecom, Desktop, Mobile) to the resulting contract outcomes
Excellent grasp of the technical fundamentals of software development and be able to work within complicated IT systems to plan projects
Comfortable making timely suggestions in times of crisis management and escalating alerts appropriately across the organization in an effort to sustain minimal impact to customers
Communications skills
Proven analytical and troubleshooting skills
Proficient Microsoft Software Suite skills
US Citizen
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Preferred Qualifications:
ITIL or other ITSM framework certification
Experience with monitoring, instrumenting IT Systems, IT event management, alerting, and Synthetic Scripting practices
Experience creating systems/performance dashboards
Experience with DOD/VA/Military
Experience with DOD/VA/Military
Excellent interpersonal skills including the ability to present, persuade and provide professional presentation materials to both large and small groups

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $79,700 to $142,600. The salary range for Connecticut / Nevada residents is $87,900 to $156,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: IT Systems Monitoring Analyst ll, Open Source Tools, Cutting-Edge, Monitoring, Infrastructure, API, Grafana, PERL, PowerShell, ITIL, ITSM, Prometheus, Performance Tuning, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote

Keywords: UnitedHealth Group, La Crosse , IT Systems Monitoring Analyst ll - Telecommute, Professions , La Crosse, Wisconsin

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