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Help Desk/Desktop Support Technician

Company: TEKsystems
Location: La Crosse
Posted on: April 9, 2021

Job Description:

Description:TEKsystems is partnering with a reputable company in La Crosse, Wisconsin, seeking additional desktop support technicians to provide onsite support. The ideal candidate will have completed coursework or a degree within Information Technology or bring 3+ months of IT internship or full-time experience. Please see the position description below for more details. This is a full-time, 40 hour per week contract position. Job Duties: Responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers. Complete Service Desk tasks as assigned: educate end-users on how to resolve various hardware and software problems and provide appropriate resolution. Manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary.

  • Responsible for the management of technical equipment including patches and cloning laptops and repairing equipment.
  • Troubleshoot and provide phone support for internal and external customers regarding equipment problems and issues
  • Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution.
  • Provide on-site, fulltime technical support onsite and additional bandwidth support to the Helpdesk team with inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end-user support. Additional Details: Candidates must be local within an hour of La Crosse, Wisconsin as this position works onsite. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, La Crosse , Help Desk/Desktop Support Technician, Professions , La Crosse, Wisconsin

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