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Dispatch Specialist I

Company: CenturyLink
Location: La Crosse
Posted on: November 26, 2019

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Job Summary

A Dispatch Specialist at CenturyLink is responsible for monitoring workflow and load for technicians and for evaluating and reassigning work as needed. You will provide updates and status information on the progress of work and escalating as appropriate.Job Description




  • Utilize systems to monitor workflow and load the work to qualified technicians.
  • Evaluate and reassign work to available technicians as needed.
  • Work to monitor and regulate work volumes.
  • Communicate with technicians andor other departmental employees to resolve force availability imbalances.
  • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
  • Ensure that service orders and repair tickets are processed accurately.
    Qualifications




    • High School, GED or equivalent education and relevant experience
    • 3+ years of related experience
      Education

      Alternate Location: US-Wisconsin-La Crosse

      Requisition #: 217024

      This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

      EEO Statement

      We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

      Disclaimer

      The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, La Crosse , Dispatch Specialist I, Other , La Crosse, Wisconsin

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