Dispatch Specialist I
Location: La Crosse
Posted on: November 26, 2019
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the worlds best networking company by
solving customers increased demand for reliable and secure
connections. The company also serves as its customers trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
A Dispatch Specialist at CenturyLink is responsible for monitoring
workflow and load for technicians and for evaluating and
reassigning work as needed. You will provide updates and status
information on the progress of work and escalating as
- Utilize systems to monitor workflow and load the work to
- Evaluate and reassign work to available technicians as
- Work to monitor and regulate work volumes.
- Communicate with technicians andor other departmental employees
to resolve force availability imbalances.
- Read and analyze exception service orders and repair tickets to
dispatch to the appropriate technician based upon the company
- Ensure that service orders and repair tickets are processed
- High School, GED or equivalent education and relevant
- 3+ years of related experience
Alternate Location: US-Wisconsin-La Crosse
Requisition #: 217024
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, protected statuses). We do
not tolerate unlawful discrimination in any employment decisions,
including recruiting, hiring, compensation, promotion, benefits,
discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, La Crosse , Dispatch Specialist I, Other , La Crosse, Wisconsin
Didn't find what you're looking for? Search again!