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Service Specialist Lead (Phone Center Lead)

Company: Verve, a Credit Union
Location: La Crosse
Posted on: November 26, 2019

Job Description:

Provide coaching and feedback on performance to team members by developing, documenting, and reviewing One on One plans monthlyPerforming just in time training to team members. Working alongside team members to reiterate, assist, and support training they have received on the CUWAY. Training team members on service expectationsReview and conduct quality assurance sessions by listening and evaluating calls, then providing feedback to team members. Monitor and evaluate calls to observe demeanor, technical accuracy, and adherence to Service Center phone standardsManaging the day to day operations of the Service Center.Developing metrics for service standards and routinely assessing service standards. Recommend service center goals to accurately reflect team member's primary job responsibilitiesTargeting and researching service issues, both internal and external, within the organization.Conducting weekly team meetings PandoLogic. , Location: La Crosse, WI - 54602

Keywords: Verve, a Credit Union, La Crosse , Service Specialist Lead (Phone Center Lead), Other , La Crosse, Wisconsin

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