Patient Liaison (.8 FTE, Behavioral Health)
Company: Gundersen Health System
Location: La Crosse
Posted on: March 16, 2023
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Job Description:
Love + medicine is who we are, it's what we do, it's why people
want to work here. If you're looking for a job to love, apply
today. Schedule Weekly Hours: 32 .8 FTE (32 hours/week) Clinic
Hours: 7:00AM-7:00PM, Monday - Friday Minimal weekend work, do have
short rotating Methadone shifts Location: Onsite - Onalaska
Department: Outpatient Behavioral Health Job Description: The
Patient Liaison works as a team member to assist internal and
external customers assuring accurate and complete registration,
scheduling appointments, demographic information, insurance
coverage, collecting payments and monitoring customer satisfaction.
Major Responsibilities: 1. Represents Gundersen Health System's
high standards for customer service in all telephone and
face-to-face encounters through courteous, patient and respectful
conduct and conversation. 2. Communicates effectively with
patients, family members and Gundersen Health System staff to
schedule appointments, admissions, surgeries, tests and procedures
utilizing good customer service skills. Provides information and
instruction in a confidential manner to prepare patients for
current and future appointments. Uses CWS (clinical workstation) to
respond to the requests of MD, nurses, MA's to create, update
and/or print patient's protected health information to assist with
completion of documentation. 3. Responsible to ensure accurate and
complete data for promptly registering patients, gathering,
verifying and up-dating demographics, as well as insurance and
benefit information to drive a timely billing process for our
patients. 4. Demonstrates and maintains successful completion of
defined core competencies in computer skills related to patient
registration and appointment scheduling, insurance, cash collection
and department computerized schedules. 5. Works within the
organizational financial guidelines to collect payment and assist
customers with financial need for payment of services, utilizing
appropriate resources. 6. Obtains appropriate signatures on forms
relating to registration, billing, and patient care, meeting all
compliance regulations and requirements. 7. Assists in obtaining
estimates for patient responsibility and notifies guarantors prior
to treatment according to published organizational standards. 8.
Keeps current through periodic in-service on registration policies,
procedures, insurance guidelines and other information related to
position. 9. Solicits and responds to customer complaints/concerns
either in writing or verbally, using appropriate resources. 10.
Views, documents, or prints from the patients electronic health
record to assist with coordination of patient care. 11. Performs
other job-related duties as assigned. Education and Learning:
REQUIRED High School Diploma or equivalency Work Experience:
REQUIRED 1 year experience in an office setting requiring customer
service responsibilities and computer competency in Microsoft
Windows. DESIRED 1 year experience in a medical facility setting
and/or extensive customer service experience. License and
Certifications: REQUIRED Optometry departments require patient
liaisons to be a Certified Patient Service Specialist (CPSS) within
18 months of hire date. Age Specific Population Served: Infant
(less than 1 year) Pediatric (1 - 12 years) Adolescent (13 - 17
years) Adult (18 - 64 years) Geriatric (65 years & older) OSHA
Category: Category II - Some (but not all) employees in this job
title may have a reasonably anticipated risk of occupational
exposure to blood and/or other potentially infectious materials,
usually by location or specific departments. Environmental
Conditions: Exposed to infectious diseases. Physical
Requirements/Demands Of The Position: Sitting Continually (67-100%
or 8 hours) Static Standing Occasionally (6-33% or 3 hours)
Walking/Standing Occasionally (6-33% or 3 hours) Stooping/Bending
Occasionally (6-33% or 3 hours) Reaching - Shoulder Level
Occasionally (6-33% or 3 hours) Reaching - Below Shoulder
Occasionally (6-33% or 3 hours) Reaching - Above Shoulder
Occasionally (6-33% or 3 hours) Repetitive Actions - Fine
Manipulation Frequently (34-66% or 5.5 hours) If you need
assistance with any portion of the application or have questions
about the position, please contact HR-Recruitment@ or call
608-775-0267 Equal Opportunity Employer
Keywords: Gundersen Health System, La Crosse , Patient Liaison (.8 FTE, Behavioral Health), Other , La Crosse, Wisconsin
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