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Specialist-Tech Prod Supp

Company: Trane Technologies
Location: La Crosse
Posted on: November 26, 2022

Job Description:

Specialist-Tech Prod SuppLa Crosse WI Pammel Crk 17, La Crosse, Wisconsin, United StatesCustomer ServiceRequisition # 2207004Total Views 584AtTrane TechnologiesTM and through our businesses includingTraneandThermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge whats possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Job Summary:Our team drives business growth by providing customers and parts stores the documents required to quickly and efficiently identify Original Equipment Manufacturer (OEM) replacement parts for Heating Ventilation And Cooling (HVAC) Equipment. This role is responsible for the creation and maintenance of the documentation and setup for all Trane Technologies brands and several sourced products. Product documentation includes collecting, analyzing and interpreting requests for item setups and changes.This role requires analytical, business and technical skills to assess each project and determine what actions need to be taken. The specialist will generally work with other Engineering, Purchasing and Customer Service Teams to develop plans in accordance with a specific project/request.Typical functions of this position include, but are not limited to, defining item attributes for SPIM. This includes coordination with the product support team for parts list maintenance/creation and change control procedures. Coordinates/monitors all changes to assure they are completed and the original requestors are notified. Checks finished work for quality and accuracy. Work is performed in an engineering environment using computer tools and product knowledge. Due to the wide variety of systems and item setup configurations, the Product Support Specialist must demonstrate great versatility, adaptability and organizational skills. It requires individuals to work independently to make strategic decisions in a team environment.Responsibilities:Primary focus of this position is to support the business growth strategy through a broad range of technical knowledge not only of product, but also of parts processing through our many systems.

  • Efficiently manage daily work and prioritize the work based on customer expectations.
  • Run daily/weekly reports as scheduled.
  • Ensure that documentation and production projects meet established deadlines.
  • Analyze design changes based on business requirements and set work direction that supports the product management.
  • Participate as an active member in the design change control process for multiple Plants located across North America.
  • Interface with teams across all products, Strategic Business Units, and Manufacturing Plants, as well as multiple time zones and global regions.
  • Become a service part expert with several product lines within the HVAC equipment portfolio.
  • Oversee the parts documentation process for all projects within the SBU and support cross-functional teams to provide part availability and to enable customers to order service parts through all business systems/channels.
  • This role requires analytical, business, and technical skills to assess each project and determine what actions need to be taken to ensure the item master files are current and effective control is maintained over all controlled documents, records, and parts.
  • Must be able to work independently while keeping supervision and management informed of project status.
  • Actively participates in lean projects, A3 problem-solving projects and 9 steps.Qualifications:
    • Associates Degree preferred. preferably in Engineering, or technical discipline
    • Experience and knowledge of HVAC SBU business systems, including but not limited to Oracle12, Windchill and Microsoft programs including Project - preferred.
    • Must have good understanding of engineering design material flow in a distribution network
    • Strong organization, planning and execution skills required, with an attention to detail orientation.
    • Excellent written, verbal and interpersonal communication skills.
    • Strong problem solving and conflict management skills.
    • Ability to effectively interact with cross-functional disciplines and within team settings.
    • Ability to work independently to make strategic decisions in a team environment.
    • Ability to manage multiple priorities at once through strong organizational skills
    • Exhibit exceptional project management skills
    • Demonstrate leadership skills and the ability to work as team member or leader
    • Travel up to 15% to visit manufacturing sitesTarget Base Compensation Range is $36,000 - $77,500 annually. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging whats possible for a sustainable world.We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Keywords: Trane Technologies, La Crosse , Specialist-Tech Prod Supp, Other , La Crosse, Wisconsin

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