Patient Service Specialist (La Crosse, Full-time)
Company: Gundersen Health System
Location: La Crosse
Posted on: August 7, 2022
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Job Description:
Love + medicine is who we are, it's what we do, it's why people
want to work here. If you're looking for a job to love, apply
today.Schedule Weekly Hours:401.0 FTE (40 hours per week)Shift:
Rotating hours between 5:45am - 8:00pm including rotating
weekends/holidays Weekend shift differential - $1.50*On-site, La
CrosseJob Description:The Patient Services Specialist provides
superior face-to-face customer service in greeting and assisting
patients, family, visitors and internal customers. They perform an
important role in facilitating the patient experience by promoting
a patient and family centered atmosphere throughout the check
in/out process.Major Responsibilities:1. Represents Gundersen
Health System's high standards for customer service face-to-face
communication through courteous, patient and respectful conduct and
conversation, while meeting the needs of all customers
encountered.2. Promotes and maintains a warm and inviting
environment for the patient/family by focusing attention to their
needs and in greeting, offering wayfinding and promptly notifying
staff of patient arrival.3. Responsible for notifying the Patient
Services Supervisor of issues/concerns affecting patient flow.4.
The Patient Services Specialist ensures complete patient
registration and reviews whether insurance has been verified upon
check in. Obtains signatures on forms related to registration,
billing and patient care, meeting all compliance regulations and
requirements.5. Effectively coordinates and schedules
appointments/procedures as directed and in alignment with patient
needs. Provides closure to the visit, as well as applicable
information and instructions to prepare the patient for subsequent
appointments.6. Reconcile the department schedule to account for
accuracy in billing, dictation and data collection related to
patient visits.7. Demonstrates and maintains competency in computer
skills related to patient registration and appointment
scheduling.8. Keeps skills and education current through periodic
in-service on service excellence, registration and scheduling
policies, and insurance guidelines and other information related to
position.9. Works within the organizational financial guidelines
for collecting payment and directs customers to appropriate
resources when necessary.10. Views, documents, or prints from the
patient's electronic health record to assist with coordination of
patient care.11. Performs other job-related responsibilities as
requested.Education and Learning:REQUIREDHigh School Diploma or
equivalencySuccessful completion of defined core competency
testing.Work Experience:REQUIRED6 months experience in an office
setting requiring customer service responsibilitiesDESIRED6 months
experience in a medical office setting requiring customer service
responsibilitiesAge Specific Population Served:Nonage Specific
(N/A)OSHA Category:Category III - No employees in this job title
have a reasonably anticipated risk of occupational exposure to
blood and/or other potentially infectious materials.Environmental
Conditions:Not substantially exposed to adverse environmental
conditions (as in typical office or administrative work).Physical
Requirements/Demands Of The Position:Sitting Continually (67-100%
or 8 hours)Static Standing Rarely (1-5% or .5 hours)Repetitive
Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)If you
need assistance with any portion of the application or have
questions about the position, please contact
HR-Recruitment@gundersenhealth.org or call 608-775-0267Equal
Opportunity Employer
Keywords: Gundersen Health System, La Crosse , Patient Service Specialist (La Crosse, Full-time), Other , La Crosse, Wisconsin
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