Asset Protection Associate - Valley View Mall
Company: JCPenney
Location: La Crosse
Posted on: August 5, 2022
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Job Description:
General Description Primary Responsibilities: Supports Shrinkage
and Safety Awareness programs: Aids Store Management to communicate
current shrinkage and safety topics.Conducting surveillance:
Observes customer's and contractor's (CCTV/floor) activities to
detect theft, fraud or suspicious activity, collects investigative
intelligence related to ORC activity and fraud, takes direction
from AP management to monitor team member activity as needed,
reports infractions of company policy to AP and/or store
management.Detaining and Interviewing suspects: Conducts interviews
in accordance with local laws and Company policy on customers and
contractors suspected of theft, reports suspected fraud to AP
management or Market Investigations as needed.Maintaining records:
Creates and manages records using approved Company methods, proper
retention of evidence and disposition of recovered
merchandise.Participating in Court Hearings: Attends hearings,
updates appropriated files and maintains relationships with local
law enforcement.Supports Safety programs: Identifies and address
potential hazards to customers and associates, takes initiative to
correct minor hazards, conducts incident investigations and
completes associated reports.Supports Internal investigations:
Takes direction from AP management to collect evidence regarding
internal investigations, acts as an interview witness as
neededPerform responsibilities in accordance with company policies
and procedures in order to drive sales and profit.Applicants must
be 18 years of age or older and have a high school diploma or
GED.Core Competencies & Accomplishments:AP knowledge-Learn and stay
up to date on Company policy and procedures relating to loss
prevention and relevant local legal requirementsBalanced
Temperament - Maintains composure and handle high stress situations
in a calm/effective manner. Handles difficult situations with
discretion.Results: Solve problems and make smart decisions that
drive sales, profit or customer service; execute your work
efficiently and effectively; inspire strong performance in yourself
and othersOwnership: Provide great customer service; cooperate and
build positive, inclusive and respectful relationships; take
accountability for your actions and outcomesIntensity: Proactively
find ways to improve the customer experience; show the confidence
and courage to do what's right; take action with energy and urgency
About JCPenney:At JCPenney, we share a passion for serving
customers, supporting our communities and being the best retailer
for all families. As a company founded on the Golden Rule, our
success is rooted in the belief that we treat everyone the way we
would want to be treated. At every touchpoint, customers discover
stylish merchandise at incredible value from an extensive portfolio
of private, exclusive and national brands. Reinforcing this
shopping experience is the customer service and warrior spirit of
associates across the globe, all driving toward the Company's
mission to help customers find what they love for less time, money
and effort.Working at JCPenney means joining a dedicated team of
associates who are encouraged to be uniquely themselves in a safe,
caring and welcoming environment. It is a place where careers
prosper, accomplishments are celebrated and diversity flourishes.
It's a place that's meant for you.If eligible, we offer a
competitive benefits package including medical/dental/vision, term
life insurance, paid vacation/holidays, and 401(k) with company
match. All associates are eligible for an associate discount on
JCPenney merchandise.
Keywords: JCPenney, La Crosse , Asset Protection Associate - Valley View Mall, Other , La Crosse, Wisconsin
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