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HRIS Support Specialist - RH

Company: Reyes Holdings
Location: La Crosse
Posted on: May 14, 2022

Job Description:

Position Summary:
The HRIS Support Specialist provides the first level of support within the Human Resources Information Systems (HRIS) structure. The primary focus of this position is the support and maintenance of the HRIS systems. HRIS represents the databases, software and computer systems that the company uses to maintain their human resources: timecards, payroll, time off, employee records, benefits, and more. During scheduled shifts, this individual serves as the queue monitor of the HRIS ticketing system and provides technical support, ensuring data integrity, testing of system changes, and analyzing data flows for process improvement opportunities. Duties involve independent judgment and discretion on issues that may be sensitive or confidential in nature.
Position Responsibilities may include, but not limited to:
1. Production Support - Level I+

  • Provide a minimum of tier-one support for HRIS including, but not limited to, monitoring the ticketing system queue; researching and resolving HRIS problems, unexpected results, or process flaws; performing scheduled activities; reviewing and correcting system audits; performing user security setup; recommending solutions or alternate methods to meet requirements.
  • Troubleshoot and correct basic SQL code used in reporting, interfaces, stored procedures, and jobs on an as needed basis and while following the HRIS Change Management process.
  • Run and support a variety of reports or queries utilizing the appropriate reporting tools.
    • There is an expectation that this person will be on-call on a rotating basis with the other HRIS Support Team members. 2. System Maintenance
      • Review and test HRIS system upgrades or patches.
      • Collaborate with functional and technical staff to coordinate application of upgrade or fix.
      • Document processes and results.
        • Ensure security of HR and Payroll information through established security protocols. 3. Training and Documentation
          • Develop user procedures, guidelines, and documentation.
          • Train system users on new processes/functionality.
          • Train new system users and new Support team members. 4. Individual Development
            • Examine trends in information systems training, materials and techniques.
            • Continuously increase both HR knowledge and HRIS application/tools knowledge, through classes, reading, CBTs, or other mechanisms.Other projects and duties as assignedRequired Skills and Experience:
              • Two-year degree in information technology, human resources, or other related field; OR High School Diploma and two years of similar HRIS/IT helpdesk or similar experience.
              • On-call and holiday rotations with other HRIS Support Team members.
              • Demonstrated ability to work well with all levels of the organization.
              • Strong customer orientation with a sense of urgency in getting things done.
              • Effective critical thinking with the ability to review numbers, trends, and data to come to new conclusions based on the findings.
              • Ability to handle sensitive information/data while maintaining high levels of confidentiality.
              • Ability to coordinate and prioritize multiple projects.
              • Effective decision-making skills.
              • Highly focused attention to detail; vigilant in data analysis to arrive at correct conclusions.
              • Ability to multi-task and be flexible to adapt to an ever-changing environment.
              • Excellent communication skills with ability to present findings or translate the data into an understandable document; must be able to write and speak clearly, easily communicating complex ideas.
              • Must have an aptitude for learning and taking on new tasks as assigned.
              • This position must pass a post-offer background and drug test.
                Preferred Skills and Experience:

                • Bachelor's Degree in information technology, human resources, or related field.
                • Knowledge of HR and Payroll processes and terminology.
                • Proficiency in HRIS systems Kronos, UltiPro, and/or PeopleFluent.
                • Previous exposure to project-related activities through active participation in system-related projects.
                • Proficiency in reporting systems like Cognos, SSRS, or similar.
                • Proficient in SQL and various reporting tools.
                • Experience in HRIS.
                  Physical Demands and Work Environment:
                  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.

Keywords: Reyes Holdings, La Crosse , HRIS Support Specialist - RH, Other , La Crosse, Wisconsin

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