IT Asset Specialist II - La Crosse, WI

Company: UnitedHealth Group
Location: La Crosse
Posted on: May 7, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)Primary Responsibilities:

• User Provisioning
  • Process new hire (onboarding) kits and terminations (offboarding) kits
  • Receive in all inbound items into Tech Support's Inventory System
  • Make modifications as needed. - Distribute and export reports as necessary
  • Escalation Management
    • Act as POC for IT Asset team with external vendors, supervisors, and transportation carrier
    • Training and Documentation
      • Train all new IT Asset Specialists on all processes and procedures of the team
      • QA the work of all IT Asset Specialists during onboarding phase
      • Create and manage SOPs
      • Inventory Management
        • Maintain accurate hardware inventory of computer assets and peripherals at the warehouse location and as they are transferred to storage facilities and office locations
        • Responsible for all outbound tracking for IT equipment related to remote employees or remote sites -
          • Daily tracking of shipment status for equipment sent for new hires
          • Report problematic statuses (not delivered, delivery exceptions) as necessary to ensure delivery
          • Work with FedEx and Distribution Center personnel as needed for escalation
          • Follow-up Remote Terminations
            • Email leadership, employees, Human Capital, Info Security as needed regarding equipment not returned as expected
            • Service Desk Ticket Completion
              • Work assigned tickets to meet turnaround time expectations. Record appropriate details regarding issue and resolution.
              • Maintain IT supplies and supply requests and ship out remote supplies
                • Work with hardware inventory system, other technicians, and IT procurement to maintain stock level of peripheral devices needed for successful provisioning.
                • Assist with batch shipments for remote users
                  • Assemble peripheral kits (mouse, keyboard, monitors, proper cabling)
                  • FedEx label creation, inventory updating
                  • Assist Event Technicians as needed with Event computer asset management
                    • Computer data imaging and uploading
                    • Inventory management assistance
                    • IT Asset Disposal
                      • Process disposals for IT Operations departments to properly dispose of non-functioning or aged items
                      • POC with UnitedHealth Group and IT Security for disposal process
                      • Assist IT Security in the disposal/shred of data bearing devices following UHG security procedures
                      • Specialty runs
                        • Work with shipping department to move assets from one building to another as needed or special assistance requests What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. -Some of our offerings include:
                          • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
                          • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
                          • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
                          • 401(k) Savings Plan, Employee Stock Purchase Plan
                          • Education Reimbursement
                          • Employee Discounts
                          • Employee Assistance Program
                          • Employee Referral Bonus Program
                          • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
                          • More information can be downloaded at: -You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
                            • High School Diploma /GED
                            • 1+ years of experience in inventory management
                            • Working knowledge of Microsoft office products
                            • Ability to adhere to procedures and maintain accurate detailed records
                            • Valid driver's license
                            • Physical ability to bend, reach, twist, package, and transport (shift/roll/push/pull) multi-sized packages that range from 10 - 35lbs frequently and 50+lbs occasionally to rarely with assistance
                            • Ability to work while standing for extended periods of time
                            • Capable of lifting up to 35lbs frequently (34-66% of the time)
                            • United States Citizenship -
                            • Ability to obtain favorable adjudication following the submission of Defense Health Agency -eQuip -Form SF86
                            • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:
                              • Basic IT Knowledge
                              • Excellent customer service and problem-solving skills - -
                              • Working knowledge of SharePoint
                              • Forklift experience
                              • Experience with a ticketing system
                              • National Career Readiness CertificateTo protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: IT Asset Specialist II, La Crosse, WI, Optum, inventory, #RPO, hiring immediately, #Red

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