Care Advocate / Benefits Specialist
Company: Alithias
Location: La Crosse
Posted on: May 5, 2022
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Job Description:
Care Advocate / Benefits Specialist
La Crosse, WI
Essential Duties and Responsibilities: - Help employees get the
most value from their benefit plan.
Full Time Position Available
A promotion has created an opportunity at our La Crosse / Onalaska
location. We are seeking a positive, action oriented individual
with an understanding of healthcare benefits, either through
personal experience, Human Resources training, or as a patient
advocate in a health system. -If you have none of these, you must
at least be PASSIONATE about helping people manage their healthcare
benefits.
Our clients often call us on their worst day, when they have been
given a difficult diagnosis or have been told they need a surgery
or after they have received a large medical bill. Our job is to
assure them that we have their back. You will often be the only
person they talk to who understands their condition or specific
need. Our Advocates get to know our clients very well, and are
often emotional when they can get a "win" for the client. This is a
unique position because you will be embedded within two of our
clients.
The Care Advocate/ Benefits Specialist works closely with our
clients' employees to act as their personal guide to help them
understand their benefit plan, identify the correct resources to
resolve any issues, act as their advocate to resolve issues on
their behalf, identify and guide them to high value healthcare
provider options. The Advocate may also facilitate scheduling
appointments, help transfer medical records, and work closely with
other third party service providers to ensure the employee has
received the requested information. Advocates also follow up with
the employee to ensure issue resolution and client
satisfaction.
This position requires the ability to quickly build positive
relationships employees and all third parties involved. You will
often act as a "coach," presenting possible solutions for
complicated healthcare concerns, including, clearly communicating
provider options, confirming network participation of providers,
directly or indirectly connecting the employee to the right
solution provider, teaching the employee how to use our web based
platform, connecting the employee to one of our physician partners
or making a smooth hand off of the employee to the proper solution
provider. In addition, the Advocate / Benefits Specialist will
further support the employee by acting as a resource to explain all
other healthcare related benefits, such as information about HRAs
and HSAs, employee assistance programs, wellness programs, on-site
/ near-site clinic information or other healthcare benefits offered
by the employer. All client interactions are recorded and entered
into our CRM tool.
We need people who:
- - - - - - -Enjoy talking with people on the phone
- - - - - - -Can work independently but want to be part of a
team
- - - - - - -Have effective listening skills - listen to understand
and confirm your understanding
- - - - - - -Can work in an unstructured environment, and solve
problems with little direction, or without well defined processes
or systems.
- - - - - - -Have the ability to build positive, trusting
relationships with employees
- - - - - - -Ability our software to document interactions and
navigate the internet to find pertinent information.
- - - - - - -The ability to Coach and Motivate over the telephone,
and present to groups of up to 100 people
- - - - - - -Can maintain strict compliance with HIPAA
regulations
- - - - - - -Are compliant with all company policies and
procedures
- - - - - - -Have a desire to constantly learn and develop new
skills
- - - - - - -Perform additional related duties as assigned by
supervisor
Work Experience Requirements / Preferences:
- - - - - - -Human Resources, Insurance industry, Wellness or
Teaching experience is a plus Experience with insurance billing or
coding practices is helpful
- - - - - - -Excellent computer proficiency (MS Office - Word,
Excel, Powerpoint and Outlook)
- - - - - - -Excellent verbal and written communication skills with
internal and external customers
- - - - - - -Customer service, retail or any customer facing
medical work
- - - - - - -Roles where you have had to work with others to find
solutions by identifying the issue, evaluating the best options,
and offering solutions in a compelling manner
- - - - - - -Any position where you have worked independently and
with little supervision. Once you have completed training, you are
essentially running your own business, with no one looking over
your shoulder telling you what to do. You will have performance
metrics and all activities are tracked digitally - so you can't log
in in late or log out early, and all calls are recorded.
- - - - - - -A College Degree is preferred but NOT required. Life
experience is more important.
Pay: If Salary: $40,000 - $50,000 annually. If Hourly: $17 - $22
per hour
401K, Vision, Dental, PTO, great people, great clients, rewarding
job
Location: La Crosse, Wisconsin
Contact: -Ted Starling by sending your resume to
Ted@alithias.com
Keywords: Alithias, La Crosse , Care Advocate / Benefits Specialist, Other , La Crosse, Wisconsin
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