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LHI- Customer Service Representative - Remote

Company: UnitedHealth Group
Location: La Crosse
Posted on: January 9, 2022

Job Description:

$750 Sign On Bonus for External CandidatesYou'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Energize your career with one of Healthcare's fastest growing companies.You dream of a great career with a great company - where you can make an impact and help people. -We dream of giving you the opportunity to do just this. -And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. -We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.This position requires ACHA Level II Background checks (fingerprinting) by the State of Florida for all Clinicians that have face-to-face contact with members and will require renewal every five years.Please Note: -In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.This position is full-time (40 hours/week) Sunday - Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (12:00am -11:59pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 328 Front Street La Crosse, WI 54601.We offer -4 -weeks of paid training. The hours during training will be 8:00am to 4:30pm Monday-Friday. - -Training will be conducted virtually from your home.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

  • Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines.
  • Respond to a variety of inquiries and resolves issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture.
  • Conduct customer contacts related to beneficiary support, referral follow-up, education and resource inquiries
  • Identify potential emergent concerns and follow contract specific protocol connect beneficiaries to the TRICARE NAL clinical team.
  • Maintain constant awareness of service level and queue status in order to meet contractual requirements.
  • Support the continuum of care related to Global Nurse Advice Line contactsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. -Required Qualifications:
    • High School Diploma / GED (or higher)
    • Customer service experience
    • United States Citizenship
    • Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86Preferred Qualifications:
      • Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Word (creating and editing word documents), and Outlook (email and calendar)
      • Experience working in the Healthcare Industry
      • Experience working with Medicaid or Medicare
      • Experience working in a call center environment
      • Prior military or TRICARE Beneficiary experienceTelecommuting Requirements:
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -Careers with Optum. Heres the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the worlds large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your lifes best work.SMColorado Residents Only: The hourly range for Colorado residents is $15.00 to $22.02. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, - UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: -UHG, Healthcare, Customer Service, office, phone support, admin, entry level, LHI, -work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO, -Sign-On Bonus

Keywords: UnitedHealth Group, La Crosse , LHI- Customer Service Representative - Remote, Other , La Crosse, Wisconsin

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