Business Systems Analyst II

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary:

Work with the Business Operations Support team to assist Trane North America with process improvement and development.  Responsibilities include software application set up, testing, implementation, process support, troubleshooting application problems, developing user training and creating user instructions and support documentation for Trane field sales office and manufacturing applications. 

• Provide customer service to field, manufacturing and internal customers on a daily basis.
• Work with team to continually develop business processes and system enhancements.
• Understand integrated business systems configuration options and tools.
• Identify application problems and provide resolutions in a timely manner.
• Provide training and support of end users for Trane North America.
• Update user training and documentation for specific business processes.
• Develop and manage process improvement plans in regard to specific business processes.
• Observe and document any malfunction of the software and offer reasonable solutions for correction.
• Work with other groups within Trane to establish best practices and implement management strategy.
• Work closely with Trane Technologies Corporate IT, Trane Operations teams, Manufacturing Plants, Americas Accounting Center, Climate Solutions Application Owners, and third party technology vendors.
• Assist with application requirements and lead user acceptance testing for the application deployment process.
• Assist in developing tools for offices to monitor and measure processes including report definitions and data validation.
• Work on ad hoc project teams to further define processes/systems.  
• Up to 10% travel to various Trane and/or vendor field sites required.

Qualifications:

• Bachelor’s degree in business, management information systems, computer science, finance, accounting, or related discipline required.  Associate’s degree will be considered in lieu of bachelor’s degree with 2 years of experience. 
• Experience with Microsoft Office Suite required.
• Strong understanding of field sales office business, manufacturing and headquarters a plus.
• Knowledge of software configurations and systems integration details preferred.
• Project management experience preferred.
• Working knowledge of Six Sigma, Lean and 9 Step Problem Solving (A3) preferred.
• Experience working with SQL preferred.
• Must be able to work well and adapt to change in a fast-paced environment.
• Excellent written, verbal and interpersonal communication skills.
• Must have ability to work well in a team environment.
• Strong interpersonal skills required.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.