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Schedule Weekly Hours:
RN, Supervisor - Emergency Services (salaried position)
This position is a working supervisor and will spend 2 shifts
per pay period doing patient care. Hours will be mostly day shift
but we are looking for PM/night coverage periodically.
Assist Clinical Manager in day-to-day operations of human
resource functions, unit budget and work flow. Works with staff and
manager to assure quality patient care.
STRATEGIC RELEVANCE -- SUMMARY
To advance its position as an innovator and leading health care
system, Gundersen Health System (GHS) must continue to demonstrate
superior outcomes, provide seamless delivery of care, and ensure
competitive cost structures. It must also stay at the cutting edge
of emerging technologies and new delivery models that will
transform healthcare. The System must anticipate and respond
effectively to evolving market and environmental trends, (e.g.,
shifts in payment models, value-based purchasing, transparency of
outcomes and information technology) that will impact the delivery
of health care services.
The Supervisor is responsible for understanding the impact of
these forces and trends. The Supervisor collaborates with others to
achieve GHS' strategic mission and goals by being a guide at the
side, managing daily operations of their AOR
(area-of-responsibility) and are expected to: 1) demonstrate
superior quality and safety through the eyes of patients and
caregivers; 2) demonstrate superior service through the eyes of
patients and colleagues; 3) attract, develop and retain a talented
and engaged workforce; 4) demonstrate affordability of care; and 5)
achieve programmatic growth. The Supervisor supports the transition
of System strategy into staff commitment, action, and
accomplishment in their AOR.
POSITION DUTIES AND RESPONSIBILITIES
The Supervisor is specifically responsible for:
1.0 Organizational Strategy and Implementation -- Understanding
market trends and the impact on their AOR, contributing to AOR
strategic and operational plans.
2.0 Fiscal Management -- Effectively using established processes
to ensure accountability for effective operations and resource
3.0 Human Resource Management -- Effectively using established
processes to: select, align, engage, develop, manage, and retain a
team of highly skilled staff.
4.0 Excellence in Service and Clinical Quality -- Achieving
seamless delivery of quality patient care and safety, excellence in
patient experience and customer service.
5.0 Organizational Leadership -- Providing leadership and
accomplishing objectives by supporting the integration of processes
and initiatives while modeling collaboration.
Organizational Strategy and Implementation
1.1 Collaborates with Team leadership to understand external
market financial, economic, and industry data, identifying market
opportunities as it applies to daily departmental operations.
1.2. Collaborates with management to ensure that resources are
prioritized and in place (i.e., staff, equipment, supplies,
technology, and processes, etc.) and properly utilized to achieve
AOR objectives through the most effective and efficient
1.3 In conjunction with AOR leadership, makes recommendations
for the improvement of AOR key processes, leading to elimination of
variability in cost and quality.
2.1 Manages AOR to meet fiscal targets, ensuring the daily
operations of delivering cost-effective, quality services.
2.2 Evaluates AOR for potential cost-effective change and makes
recommendations for the implementation of approved changes.
2.3 Ensures staff compliance with financial decisions.
Human Resources Management
3.1 Communicates vision and leadership to staff in a
collaborative environment that offers job satisfaction, performance
recognition, and stimulates innovative thinking to accomplish
3.2 Ensures that AOR staff understand their roles in
accomplishing GHS, Team/Division, and AOR strategic objectives.
Establishes expectations for high level of performance and holds
individuals accountable for achieving them.
3.3 In collaboration with other AOR leadership and the Human
Resources Department, uses organizational systems/processes to
recruit, retain, and develop a high-performance team that meets
patient, regulatory, and fiscal requirements for their AOR.
3.4 In conjunction with Team/Division leadership, ensures staff
productivity by maximizing staffing efficiency and workflow
patterns as well as monitoring and controlling turnover.
3.5 Implements and actively supports the integration of change
and conflict management while working side by side with
3.6 Creates a climate that ensures respect, teamwork, open
communication, and professional recognition among a diverse
Excellence in Service and Clinical Quality
4.1 Ensures the implementation of service, quality and safety
standards consistent with System policy for patient experience and
internal and external customers in collaboration with AOR
4.2 Identifies and communicates trends across services in
customer satisfaction and patient experience, clinical quality
outcomes and patient safety to AOR leadership.
4.3 Models and ensures that AOR staff effectively uphold a
customer service orientation to meet legitimate needs of patients
and internal and external customers.
4.4 Ensures that confidentiality of patient, staff, and
appropriate management data is maintained, and delivers immediate
and certain consequences when confidentiality is compromised.
5.1 Promotes the organization to all constituencies by
interpreting and communicating GHS' mission and values, acting as a
loyal, supportive, and informed spokesperson for AOR, Team/Division
and the System.
5.2 Collaborates with other internal professionals to identify,
reduce, and eliminate barriers within the system which may
negatively impact cost and quality of services.
5.4 Takes responsibility for providing a positive learning
environment for students, interns, and residents working within
their AOR, collaborating with academic programs, while ensuring
5.5 Takes responsibility for identifying areas for
self-development and actively seeks opportunities and resources to
meet developmental objectives.
The Supervisor interacts primarily with the following external
* Patients * Families
The Supervisor interacts secondarily with the following external
* Vendors/Suppliers* scope dependent * Educational and
Regulatory Organizations * Non-GHS clinicians, hospitals, and
The Supervisor interacts primarily with the following internal
* AOR staff * Other AOR supervisors, managers and directors *
The Supervisor interacts secondarily with the following internal
* Other Functional Managers and Supervisors * Other System
DECISION MAKING AUTHORITY & RESPONSIBILITY
The Supervisor has the authority to carry out the AOR vision,
objectives, and strategies consistent with the System's mission,
vision and goals. This person assists the leadership team in
determining which resources are needed and recommends the
acquisition of additional resources where indicated.
The Supervisor has the responsibility to advocate change in AOR
processes and systems to ensure optimal, cost effective health care
delivery. This individual facilitates the resolution of clinical,
staff, and policy issues. The Supervisor oversees the adherence to
policy, as well as makes recommendations for changes to AOR staff
and leadership. The Supervisor coaches, monitors, and documents
staff performance, makes recommendations for compensation strategy
and promotion for their AOR.
The Supervisor represents Gundersen Health System and their AOR
within the System and in the external community.
Education and Learning:
Bachelor's degree in Nursing
3-4 years of previous experience as an RN in the area of
License and Certifications:
Registered Nurse (RN) licensed minimally in the state of
practice, some positions may require additional state RN
Current American Heart Association (AHA) Healthcare Provider CPR
certification; Heart Saver, Rescue and Military training network
CPR; or the American Red Cross CPR certification (CPR) except
Citizen and Animal classes
Age Specific Population Served:
Pediatric (1 - 12 years)
Adolescent (13 - 17 years)
Adult (18 - 64 years)
Geriatric (65 years & older)
Category I - All Employees in this job title have a reasonably
anticipated risk of occupational exposure to blood and/or other
potentially infectious materials.
Exposed to infectious diseases.
If you need assistance with any portion of the application or
have questions about the position, please contact
HR-Recruitment@gundersenhealth.org or call 608-775-0267
Equal Opportunity Employer