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Supervisor, IT Hosting & Storage Engineer - La Crosse WI

Company: UnitedHealth Group Inc.
Location: La Crosse
Posted on: June 6, 2021

Job Description:

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm)

The IT Hosting & Storage Engineer will ensure team productivity, system stability and MBO objectives are met. Provide oversight of the day-to-day operations of corporate servers and supporting systems. Work as a lead on IT projects that involve technology and product evaluation, implementation, deployment and troubleshooting as assigned. Act as one of the technical points of contact for platform assigned. Ensure efficient, balanced, secure and uninterrupted operation of all servers and supporting infrastructure. Responsible for server patching and vulnerability remediation of supported systems.

Primary Responsibilities:

  • Oversee Level 1 & 2 support and requests for Hosting & Storage Team, including but not limited to: Backup operations, SCCM, ServiceDesk, Archer management and equipment disposal
  • Act as team lead point of contact of patch and vulnerability management for servers and supporting infrastructure
  • Act as team lead point of contact for all audit activities. Partner with internal and external resources to ensure timely remediation efforts
  • Lead IT projects that involve technology and product evaluation, implementation, deployment, and troubleshooting
  • Supervise and mentor Hosting & Storage staff to ensure that quality and productivity standards are met; ensure training, performance and individual development of staff
  • Develop staff KPI's and goals consistent with business and departmental requirements and goals
  • Communicate productivity and quality concerns to manager and provide input for recommended changes
  • Assist in administration of department policy and procedures to include performance reviews, handling employee issues, monitoring PTO, timesheet approval, interviewing, oversight of new hire training, professional growth and performance, and routine departmental tasks
  • Research, evaluate and suggest new products and process improvements within IT
  • Implement and enforce security procedures to ensure data is secure and accessed by only those that need access to it
  • Provide guidance to staff when troubleshooting issues and dealing with systems and IT services -support complex issues and escalate to leadership as appropriate
  • Assist in maintaining centralized documentation of IT Hosting & Storage information
  • Create and update IT SOP's for various IT Business Services
  • Keep documentation on all software and hardware licensing
  • Participate in hands on support of the environment and day to day operations
  • Manage team on-call rotations and act as an on-call escalation point of contact

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate degree in Computer Science, MIS or related field or equivalent combination of education, experience and/or applicable military experience will be considered
  • 5+ years of experience in IT systems administration working primarily with Microsoft technologies
  • Experience with Microsoft Windows, Windows server environment, Active Directory and group policy management
  • Experience leading and directing the activities of others
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Working experience with VMWare environments and infrastructure
  • Working experience with Cisco UCS environments and infrastructure
  • Working experience with EMC storage technologies
  • Microsoft Certifications
  • National Career Readiness Certificate
  • Ability to work in a fast paced and dynamic work environment
  • Demonstrated troubleshooting and analytical skills, along with excellent interpersonal communication skills, and the ability to work independently, as well as in a team setting, to meet required deadlines
  • Demonstrated organizational and time management skills and ability to problem solve and propose solutions

Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Supervisor, IT Hosting, Storage Engineer, La Crosse, WI, Wisconsin

Keywords: UnitedHealth Group Inc., La Crosse , Supervisor, IT Hosting & Storage Engineer - La Crosse WI, Other , La Crosse, Wisconsin

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