Patient Service Specialist (Full time, La Crosse, WI)

Company: Gundersen Health System
Location: La Crosse
Posted on: September 3, 2020

Job Description:

Love + medicine is who we are, it's what we do, it's why people want to work here.If you re looking for a job to love, apply today. Schedule_Weekly_Hours 40 This position will work Monday - Friday between the core hours of 7:00am - 5: 00pm. The Patient Services Specialist provides superior face-to-face customer service in greeting and assisting patients, family, visitors and internal customers. They perform an important role in facilitating the patient experience by promoting a patient and family centered atmosphere throughout the check in/out process. Major_Responsibilities * Represents Gundersen Health System's high standards for customer service face-to-face communication through courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered. * Promotes and maintains a warm and inviting environment for the patient/ family by focusing attention to their needs and in greeting, offering wayfinding and promptly notifying staff of patient arrival. * Responsible for notifying the Patient Services Supervisor of issues/ concerns affecting patient flow. * The Patient Services Specialist ensures complete patient registration and reviews whether insurance has been verified upon check in. Obtains signatures on forms related to registration, billing and patient care, meeting all compliance regulations and requirements. * Effectively coordinates and schedules appointments/procedures as directed and in alignment with patient needs. Provides closure to the visit, as well as applicable information and instructions to prepare the patient for subsequent appointments. * Reconcile the department schedule to account for accuracy in billing, dictation and data collection related to patient visits. * Demonstrates and maintains competency in computer skills related to patient registration and appointment scheduling. * Keeps skills and education current through periodic in-service on service excellence, registration and scheduling policies, and insurance guidelines and other information related to position. * Works within the organizational financial guidelines for collecting payment and directs customers to appropriate resources when necessary. * Views, documents, or prints from the patient's electronic health record to assist with coordination of patient care. * Performs other job-related responsibilities as requested. Required Education and Learning: High School Diploma or equivalency Successful completion of defined core competency testing. Required Work Experience: 6 months experience in an office setting requiring customer service responsibilities DESIRED 6 months experience in a medical office setting requiring customer service responsibilities Age_Specific_Population_Served Nonage Specific (N/A) OSHA_Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials. Environmental_Conditions Not substantially exposed to adverse environmental conditions (as in typical office or administrative work). Physical_Requirements/Demands_Of_The_Position Sitting Continually (67-100% or 8 hours) Static Standing Rarely (1-5% or .5 hours) Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours) I f you need assistance with any portion of the application or have questions about the position, please contact or call Equal Opportunity Employer Show moreShow less

Keywords: Gundersen Health System, La Crosse , Patient Service Specialist (Full time, La Crosse, WI), Other , La Crosse, Wisconsin