Inside Sales HVAC

Company: Dakota Supply Group
Location: La Crosse
Posted on: March 21, 2020

Job Description:

DSG is a 33 branch, multi-state, employee-owned, business-to-business distributor of electrical, plumbing, HVAC, and related products and services. Our customers represent a broad collection of commercial, construction, residential, agriculture, government, and manufacturing. Employee ownership is a significant part of our culture and our employee-owners have an ownership mindset in how they approach the business. PRIMARY DUTIES AND RESPONSIBILITIES: --- Assist customers with product inquiries, write orders accurately --- Generate customer quotations and follow up on quotes requested --- Provide trouble-shooting and product application assistance to customers and technical support to other associates and customers --- Work with other sales team members to resolve customer service issues in a timely manner --- Act as primary inside customer contact for assigned customers, as well as back-up contact for unassigned customers --- Serve as the primary facilitator for the customer ordering process --- Identify and proactively respond to opportunities to promote the sale of additional products QUALIFICATIONS AND REQUIREMENTS: --- Strong attention to detail and ability to follow-through/follow-up --- Proficient with computers --- Active listener - can easily determine customer needs --- Excellent relationship-building skills --- Superior problem-solving, project management and analytical skills --- Outstanding interpersonal, customer service and communication skills, including phone skills --- Ability to plan, prioritize and organize work effectively --- Product and technical knowledge that would normally be acquired in two or more years of college or technical school --- 3-5 years of field experience or equivalent training in residential/commercial application in HVAC and hydronics

Keywords: Dakota Supply Group, La Crosse , Inside Sales HVAC, Other , La Crosse, Wisconsin