Customer Service Advocate

Company: UnitedHealth Group
Location: La Crosse
Posted on: March 19, 2020

Job Description:

At  Optum,  the mission is clear:  Help people live heathier lives and help make the health system work better for everyone LHI  is one of 4 businesses under  OptumServe . OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing  your life's best work. This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 7:00pm Monday-Friday and Saturday 7:00am-3:00pm). It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 102 Jay Street South, La Crosse, WI 54601. Primary Responsibilities: Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture. Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries. Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintain constant awareness of service level and queue status in order to meet contractual requirements. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) Customer service experience United States Citizenship Preferred Qualifications: Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook Experience working in the Healthcare Industry Experience working with Medicaid or Medicare Experience working in a call center environment Prior military experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do  your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group  is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training class, LHI

Keywords: UnitedHealth Group, La Crosse , Customer Service Advocate, Other , La Crosse, Wisconsin