Customer Support Representative
Company: UnitedHealth Group
Location: La Crosse
Posted on: February 16, 2020
At Optum, the mission is clear: Help people live
heathier lives and help make the health system work better for
everyone LHI is one of 4 businesses under OptumServe .
OptumServe provides health care services and proven expertise to
help federal government agencies modernize the U.S. health system
and improve the health and well-being of Americans. By joining
OptumServe you are part of the family of companies that make
UnitedHealth Group a leader across most major segments in the U.S.
health care system. LHI was founded in 1999 and acquired by Optum
in 2011, LHI specializes in creating and managing health care
programs through on-location services, patient-specific in-clinic
appointments, telehealth assessments, or any combination based on
customer need. LHI's customizable solutions serve the diverse needs
of commercial customers, as well as federal and state agencies,
including the U.S. Departments of Defense, Veterans Affairs, and
Health and Human Services. There's an energy and excitement here, a
shared mission to improve the lives of others as well as our own.
Ready for a new path? Start doing your life's best work. This
position is full-time (40 hours/week) Monday- Saturday. Employees
are required to have flexibility to work any of our 8 hour shift
schedules during our normal business hours of (6:00am to 7:00pm
Monday-Friday and Saturday 7:00am-3:00pm). It may be necessary,
given the business need, to work occasional overtime and weekends.
Our office is located at 102 Jay Street South, La Crosse, WI 54601.
Primary Responsibilities: Make contacts to schedule a variety of
specific medical and dental services in accordance with customer
availability and contract guidelines. Respond to a variety of
inquiries and resolves issues with regard to the appointment
scheduling/fulfillment processing and service completion in a
timely manner while maintaining sensitivity toward military
culture. Conduct customer contacts related to Health Assessment
processing, referral follow-up, educations and resource inquiries.
Identify potential behavioral health situations and follow contract
specific protocol to assist callers. Maintain constant awareness of
service level and queue status in order to meet contractual
requirements. You’ll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested in.
Required Qualifications: High School Diploma / GED (or higher)
Customer service experience United States Citizenship Preferred
Qualifications: Ability to create, copy, edit, save and send
documents utilizing Microsoft Word, Microsoft Excel, and Microsoft
Outlook Experience working in the Healthcare Industry Experience
working with Medicaid or Medicare Experience working in a call
center environment Prior military experience Careers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make the health system work better for everyone. So when
it comes to how we use the world's large accumulation of
health-related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do your life's best
work. SM Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment. Keywords:
UHG, Healthcare, customer service representative, customer service,
CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider
Services, health care, office, phone support, training class, LHI
Keywords: UnitedHealth Group, La Crosse , Customer Support Representative, Other , La Crosse, Wisconsin
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