LHI Computer Technician I

Company: UnitedHealth Group
Location: La Crosse
Posted on: June 14, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The Computer Technician I is responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers. They will be responsible for completing Service Desk tasks as assigned, provide technical support for LHI's group events, educate end-users on how to resolve various hardware and software problems and provide appropriate resolution. Additionally, individuals in this role will manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary. Support additional technical needs with audio and dental equipment.
Primary Responsibilities:

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  Responsible for the management of technical equipment including patches and cloning laptops and repairing equipment
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  Troubleshoot and provide phone support for internal and external customers regarding equipment problems and issues; may provide support at night and on weekends within a rotation schedule
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  Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution
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  Provide on-site, fulltime technical support at LHI's Distribution Operations Center and additional bandwidth support to the Helpdesk team with inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end-user support
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  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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  Working Schedule: This is a full-time position that supports 24/7 coverage; the work schedule will be 2nd shift and include at least one weekend day per week.
  What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
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    Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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    Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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    Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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    401(k) Savings Plan, Employee Stock Purchase Plan
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    Education Reimbursement
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    Employee Discounts
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    Employee Assistance Program
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    Employee Referral Bonus Program
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    Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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    More information can be downloaded at: http://uhg.hr/uhgbenefits
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:
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      Associate degree in an IT related field (Network Specialist, Computer Support Tech or other related field) or equivalent combination of education, 1+ year computer technician experience and/or applicable military experience will be considered
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      6+ months work experience in a computer technician or desktop support environment repairing/replacing computer hardware such as laptop screens, RAM, hard drives, etc
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      Ability to provide on-call phone support at night and on weekends within a rotation schedule
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      Ability and willingness to work 2nd shift
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      Ability and willingness to work onsite in La Crosse, WI
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      United States Citizenship
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      Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
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      Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
      Preferred Qualifications:
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        Experience with Windows based computer systems, technical knowledge of hardware, software and peripheral
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        Mechanical aptitude and knowledge to troubleshoot physical computer issues
        Physical and Mental Requirements:
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          Ability to work while standing for extended periods of time
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          Capable of lifting up to 35lbs frequently (34-66% of the time)
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          Physical ability to bend, reach, twist, package and transport (shift/roll/push/pull) multi-sized packages or equipment hard-cases that range from 10 - 35lbs frequently and 50+lbs occasionally to rarely with assistance
          Soft Skills:
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            Strong interpersonal and communication skills
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            Excellent customer service and problem-solving skills
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            Ability to adhere to procedures and maintain accurate detailed record
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            Must demonstrate commitment to solving user problems
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            Ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment
            To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
            Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
            UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
            Job Keywords: computers, service, service desk, computer technician, La Crosse, WI, Wisconsin, hiring immediately, #RPO, #RED

Keywords: UnitedHealth Group, La Crosse , LHI Computer Technician I, IT / Software / Systems , La Crosse, Wisconsin