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LHI Computer Technician I - La Crosse, WI

Company: UnitedHealth Group
Location: La Crosse
Posted on: January 5, 2022

Job Description:

Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, WI with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
The Computer Technician I is responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers. They will be responsible for completing Service Desk tasks as assigned, provide technical support for LHI's group events, educate end-users on how to resolve various hardware and software problems and provide appropriate resolution. Additionally, individuals in this role will manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary. Support additional technical needs with audio and dental equipment.
Working Schedule: This is a full-time position that supports 24/7 coverage; the work schedule will be 2nd shift (2pm-11pm CST)
Primary Responsibilities:

  • Responsible for the management of technical equipment including patches and cloning laptops and repairing equipment

  • Troubleshoot and provide phone support for internal and external customers regarding equipment problems and issues; may provide support at night and on weekends within a rotation schedule

  • Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution

  • Provide on-site, fulltime technical support at LHI's Distribution Operations Center and additional bandwidth support to the Helpdesk team with inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end-user support
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • Associate Degree in an IT related field (Network Specialist, Computer Support Tech or other related field) or equivalent combination of education, experience and/or applicable military experience will be considered

    • 6+ months work experience in a computer technician or desktop support environment repairing/replacing computer hardware such as laptop screens, RAM, hard drives, etc

    • Experience with Windows based computer systems, technical knowledge of hardware, software and peripheral

    • Ability to provide on-call phone support at night and on weekends within a rotation schedule

    • Ability to work while standing for extended periods of time

    • Capable of lifting up to 35lbs frequently (34-66% of the time)

    • Physical ability to bend, reach, twist, package and transport (shift/roll/push/pull) multi-sized packages or equipment hard-cases that range from 10 - 35lbs frequently and 50+lbs occasionally to rarely with assistance.

    • Ability and willingness to work 2:00pm to 11:00pm Monday to Friday

    • United States Citizenship

    • Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86

    • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
      Preferred Qualifications:

      • Strong interpersonal and communication skills

      • Excellent customer service and problem-solving skills

      • Ability to adhere to procedures and maintain accurate detailed record

      • Must demonstrate commitment to solving user problems

      • Ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment

      • Mechanical aptitude and knowledge to troubleshoot physical computer issues
        As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86 (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.
        Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)
        UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
        Job Keywords: computers, service, service desk, computer technician, La Crosse, WI, Wisconsin, hiring immediately, #RPO

Keywords: UnitedHealth Group, La Crosse , LHI Computer Technician I - La Crosse, WI, IT / Software / Systems , La Crosse, Wisconsin

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