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Technical Support Representative

Company: AllMeds Inc.
Location: La Crosse
Posted on: December 4, 2019

Job Description:

MarketSharp, an EverCommerce company, is seeking an amazing Technical Support Representative to join our team. In this role you will troubleshoot and resolve issues related to our flagship Software-as-a-Service products. Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion. Escalate urgent issues requiring more in-depth knowledge to appropriate personnel. You: Nothing makes you feel better than making someone's day or solving someone's problem. A fast paced day makes you feel energized rather than drained, and you're at your best when you're interacting with people. You love to dig in to a complex problem and come up with a solution. Us: Since 1996, MarketSharp has offered the most innovative marketing and management system for the home improvement industry on the market. We continuously seek outstanding talent to help us achieve positive results, understand customer expectations, and create innovative products and services. In return, you'll enjoy extra perks like an annual Holiday party, summer camaraderie outings, never-ending supply of lunchroom snacks, weekly company lunch, casually dressed atmosphere (t-shirts welcome) and flexible scheduling to accommodate you and your family. Where: You'll be conveniently coding in downtown La Crosse, WI with FREE assigned parking. Our collaborative office space is filled with high-energy, talented professionals who are passionate about their work and enjoy each other's company. What you'll be doing: - Troubleshoot and resolve issues by asking targeted questions to quickly understand the root of the issue and properly escalate unresolved issues to the appropriate personnel - Research and identify external software issues and provide solutions - Train client care team to increase system knowledge, resolve issues and prevent issues from recurring - Assist with and perform standardized data conversions, data migrations, and data cleansing - Assist software development team with projects Qualified candidates will possess working knowledge of or experience with: - Associate degree in Information Technology, Computer Science or relevant field - Hands-on experience with Windows/Mac OS environments - Advanced problem-solving skills coupled with a commitment to extraordinary customer experience - Excellent communication skills - Ability to troubleshoot and resolve technical issues Preferred candidates will also possess: - Microsoft .NET technologies - C# and JavaScript - .NET web applications and web services - Microsoft SQL Server and T-SQL - Additional certification in Microsoft, Cisco or similar technologies Benefits and Perks: - Competitive salary - Robust medical benefits & 401k - Gym Stipend - Start with 17 days of PTO and your birthday off - Snacks, lunches, and happy hours - Continued investment in your professional development

Keywords: AllMeds Inc., La Crosse , Technical Support Representative, IT / Software / Systems , La Crosse, Wisconsin

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