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Banquet Server

Company: Radisson La Crosse
Location: La Crosse
Posted on: November 25, 2019

Job Description:

Position Summary To create 100% Guest Satisfaction by delivering food and beverage service to banquet guests Key Responsibilities Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee Performs other duties as required to provide the service brand behavior and genuine hospitality Provides food and beverage service to guests in the restaurant Sets tables in accordance with Carlson Managed Hotels & Resort's standards Prepares order for presentation to guest Serves food, coffee, water and other beverages; refills beverages as needed Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware Cleans banquet room and banquet kitchen area during and after banquet functions Cooperates closely with other servers to meet and exceed guests' expectations Requirements/Skills Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.) Point of Sale... Skilled in utilization of point of sale systems and/or other back-of the house systems. Upselling... Know the available products and services and suggest alternatives.

Keywords: Radisson La Crosse, La Crosse , Banquet Server, Hospitality & Tourism , La Crosse, Wisconsin

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