Customer Service Representative

Company: Sonepar USA
Location: La Crosse
Posted on: January 20, 2023

Job Description:

Customer Service Representative




Sales --> Inside Sales
LaCrosse, WI
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ID:

18984-034


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Full-Time/Regular




Viking Electric
Customer Service Representative
La Crosse, Wisconsin


The role of a customer service representative is to provide customer service and administrative support for the local sales team by interacting with customers over the phone and through electronic communication.

Additional responsibilities include:

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• Accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions. This may be received directly from the customer or delegated by Account Managers or Account Representatives.
  
• Take sales orders from customers. Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
  
• Provide 2nd Level support for the City Desk, which may include answering phones or assisting walk-in customers. Inquiries may relate to technical product and pricing questions.
  
• Maintain a proficient knowledge of our entire e-business platform. Actively promote our digital tools to customers and provide advanced-level support when needed.
  
  
  
  
  
  
  Required Skills
  
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  • Excellent time management, customer service, and interpersonal skills.
    
  • Strong communication skills, listening, written and verbal and ability to follow and provide verbal & written instructions to avoid mistakes or misinterpretations.
    
  • Detail-oriented team player with ability to handle multiple projects simultaneously in fast-paced environment and meets tight deadlines.
    
  • Strong administration skills.
    
  • Familiarity with business software such as Microsoft Office.
    
  • Ability to work accurately and continuously learn.
    
  • The ability to work as part of a team.
    
    
    
    
    
    
    Required Experience
    
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    • Experience in the electrical, mechanical, HVAC, plumbing or construction industries preferred.
      
    • Experience communicating with customers over the phone and via email is preferred
      
      
      
      Check out the Viking Electric for more company info and insights from our associates.
      
      
      Viking Electric is a wholesale electrical distributor and solutions provider with 23 locations in Minnesota, Wisconsin, and Chicago, Ill. The company was founded in 1964, in St. Paul, Minnesota to serve the needs of the electrical industry. Viking Electric serves residential and commercial electrical contractors, industrial, tool, and related markets. The company stocks more than 30,000 products from 400 manufacturers including electrical supplies, lighting, power tools, hand tools, wire and cable, automation, data com, switchgear, and more. Viking Electric is a Sonepar Company.
      
      
      We are an equal opportunity employer and value diversity and inclusion at our company.
      
      Viking Electric is an M/F/Disabled and Vet EEO/AA employer
      
      

Keywords: Sonepar USA, La Crosse , Customer Service Representative, Hospitality & Tourism , La Crosse, Wisconsin