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Customer Service Rep

Company: Careerbuilder-US
Location: La Crosse
Posted on: January 11, 2022

Job Description:

Provide high-level administrative support by conducting research, handling information requests and performing clerical functions. Education/Experience. High School Diploma or equivalent required. 2 to 4 years experience required. Skills and Competencies: Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to keep information organized and confidential. Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint. Major Job Duties and Responsibilities: Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. Prepare invoices, reports, memos, letters, financial statements, and other documents. File and retrieve corporate documents, records, and reports. Open, sort and distribute incoming correspondence, including faxes and emails. Prepare responses to correspondence containing routing inquiries. Perform other duties as assigned.

Job Requirements:
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make out going customer service calls
Work with customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions

Keywords: Careerbuilder-US, La Crosse , Customer Service Rep, Hospitality & Tourism , La Crosse, Wisconsin

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