LaCrosseWIRecruiter Since 2001
the smart solution for La Crosse jobs

LHI Customer Service Representative

Company: MedExpress
Location: La Crosse
Posted on: September 2, 2020

Job Description:

Position DescriptionAt Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyoneLHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.This position is full-time (40 hours/week) Monday- Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 10:00am to 7:00pm Monday - Friday with a rotating Saturday shift of 7:00am to 3:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at LHI, 102 Jay St, La Crosse, WI 54601. If you are located within 75 miles of La Crosse, WI, Atlanta, GA, Tampa, FL or San Antonio, TX, you will have the flexibility to telecommute* as you take on some tough challenges.Primary Responsibilities:* Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture* Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries* Identify potential behavioral health situations and follow contract specific protocol to assist callers.* Maintain constant awareness of service level and queue status in order to meet contractual requirementsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:* High School Diploma / GED (or higher)* Customer service experience* Must reside within 75 miles of La Crosse, WI, Atlanta, GA, Tampa, FL or San Antonio, TXPreferred Qualifications:* Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook* Experience working in the Healthcare Industry* Experience working with Medicaid or Medicare* Experience working in a call center environment* Prior military experienceCareers with LHI. Our focus is simple. We're innovators in cost - effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission - driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Healthcare, customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Provider Services, health care, office, phone support, training classJob Details

Keywords: MedExpress, La Crosse , LHI Customer Service Representative , Hospitality & Tourism , La Crosse, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Specialist
Description: Job SummaryApria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. (more...)
Company: Apria Healthcare
Location: Eau Claire
Posted on: 09/18/2020

Customer Service Representative - Work from Home
Description: Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.We're (more...)
Company: TTEC
Location: La Crosse
Posted on: 09/21/2020

Customer Service Specialist
Description: Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients.---- Already (more...)
Company: Apria Healthcare
Location: Eau Claire
Posted on: 09/21/2020


Line Cook
Description: This job was posted on September 9 and will be accepting applications through September 24. br br Red Robin is taking extra measures to keep our Team Members safe during this time. br br We have (more...)
Company: Red Robin International, Inc.
Location: Dubuque
Posted on: 09/21/2020

25U Signal Support Systems Specialist
Description: Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. br br Signal (more...)
Company: Army National Guard
Location: Eau Claire
Posted on: 09/21/2020

Delivery Driver (part or full time) with DoorDash - Make up to $16/hour
Description: Your time. Your Goals. 10 What is DoorDash 10 Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider (more...)
Company: Doordash
Location: La Crosse
Posted on: 09/21/2020

Line Cook
Description: This job was posted on September 8 and will be accepting applications through September 23. br br Red Robin is taking extra measures to keep our Team Members safe during this time. br br We have (more...)
Company: Red Robin International, Inc.
Location: Eau Claire
Posted on: 09/21/2020

Customer Service - Must Live Near Iowa City
Description: Job Description - Customer Service - Must Live Near Iowa City, IA 200000AJ Job Description
Company: GEICO
Location: Dubuque
Posted on: 09/21/2020

Supermarket Shopper (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: La Crosse
Posted on: 09/21/2020

Merchandiser - Overnight Opportunity
Description: The Overnight Tech Team member will work alongside part of a team of 20 to 40 temporary workers performing field-based retail merchandising duties which include but are not limited to display installation, (more...)
Company: Creative Marketing & Sales Solution
Location: Dubuque
Posted on: 09/22/2020

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

La Crosse RSS job feeds