Education Success Manager - Supporting Specimen Services
Company: Mayo Clinic
Location: Rochester
Posted on: March 23, 2026
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Job Description:
Mayo Clinic is top-ranked in more specialties than any other
care provider according to U.S. News & World Report. As we work
together to put the needs of the patient first, we are also
dedicated to our employees, investing in competitive compensation
and comprehensive benefit plans – to take care of you and your
family, now and in the future. And with continuing education and
advancement opportunities at every turn, you can build a long,
successful career with Mayo Clinic. Benefits Highlights • Medical:
Multiple plan options. • Dental: Delta Dental or reimbursement
account for flexible coverage. • Vision: Affordable plan with
national network. • Pre-Tax Savings: HSA and FSAs for eligible
expenses. • Retirement: Competitive retirement package to secure
your future. Responsibilities Lead the design, delivery, and
evaluation of training programs across pre-analytic operations.
This role partners with operations and quality to build
standardized curricula, ensure regulatory compliance, and
strengthen staff competency and performance across Dock,
Accessioning, Liquid Handling, Specimen Distribution, Mayo Lab
Inquiry, Inventory, and Global Logistics. • Lead and develop
Education Coordinators/Specialists/Training Assistants; drive a
consistent training culture across work units. • Ensure training
meets CLIA, CAP, Joint Commission, and internal quality standards;
support Quality SOP development and audit/inspection readiness. •
Lead onboarding, competency assessments, annual re-competencies,
and remediation plans. • Use pre-analytic error and performance
trend data to identify gaps and implement targeted education
interventions. • Support change management for new tests,
equipment, workflows, and regulatory updates; ensure training is
delivered with adequate lead time before go-live. • Partner with
leaders to optimize scheduling and training coverage; reduce
disruptions that pull trainers from planned duties. • Improve
communication and planning for training needs; build inclusive
learning approaches that reduce barriers for ESL learners. This
position is not eligible for visa sponsorship. Also, Mayo Clinic
DOES NOT participate in the F-1 STEM OPT extension program We
require a two year commitment for this role. Qualifications A
Masters Degree in education or related field with seven years of
experience is required. Incumbent must have a demonstrated
understanding of the technology industry and understanding of new
technology opportunities. Candidate has expertise and demonstrated
experience in all phases of the curriculum development lifecycle,
data-driven learning design, learning theory, education technology,
pedagogy, and consulting with subject matter experts. Additional
Skills and Qualifications: Must demonstrate the skill to
communicate technology and data-derived product solutions to
advance medical care. Must possess excellent verbal and written
communication skills with the ability to interact with a variety of
different people with diverse backgrounds. Must possess qualities
which indicate the ability to mentor, train, and supervise
employees. Must demonstrate the ability to think at a strategic
level on optimizing or improving the Specimen Services Educational
Program. Must have ability and confidence to effectively function
both dependently and independently, be a team player and a
self-starter. Ability to effectively present to internal and
external groups at a high-level representing Specimen Services.
Must be an initiative taker, eager to break new ground and create
opportunities for others. Doctoral or post graduate degree in
education or related field preferred.
Keywords: Mayo Clinic, La Crosse , Education Success Manager - Supporting Specimen Services, Healthcare , Rochester, Wisconsin
