Case Manager - La Crosse
Company: Humana
Location: La Crosse
Posted on: December 2, 2025
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Job Description:
Become a part of our caring community and help us put health
first Join Humana as a Case Manager and make a real difference
within the Inclusa/Humana team, serving members in the Wisconsin
Family Care (FC) program. In this dynamic role, you will
collaborate closely with dedicated colleagues to deliver
exceptional care and empower our members to thrive in their daily
lives. As a Case Manager, you will provide comprehensive social
service care management to frail elders and adults with
intellectual, developmental, or physical disabilities who qualify
for Wisconsin’s FC program. Bring your compassion and expertise to
help members access vital resources, promote independence, and
enhance their quality of life within their communities. Key
responsibilities: Assess members to identify their strengths,
interests, and preferences, focusing on health and safety needs to
develop a comprehensive Member Care Plan (MCP). Coordinate services
that address members’ health and safety needs, ensuring support is
provided in the least restrictive environment in accordance with
the MCP. Collaborate continuously with a Field Care Nurse (RN) to
review and update care plans and address members’ evolving needs.
Conduct face-to-face social assessments with members upon
enrollment and at minimum, every six months, typically at the
member’s residence. Schedule, conduct, and document quarterly
in-person visits and maintain monthly contact with members by
phone. Identify, arrange, and monitor support services for members,
including those related to social integration, community resources,
employment, housing, and other non-medical needs. Engage in clear
and empathetic communication with members to better understand
their needs, support informed decision-making, and ensure
cost-effective service delivery. Prioritize safety by continuously
evaluating risk factors and providing education to members to
promote overall health and wellness. Maintain accurate and timely
documentation of activities, including case notes, service
authorizations, and updates to the Member Care Plan. Foster direct
collaboration with service providers, natural supports, and other
community partners to enhance member outcomes. Travel is necessary
to conduct member visits and fulfill role responsibilities. Use
your skills to make an impact Required Qualifications Four-year
bachelor’s degree in human services or related field with one (1)
year of experience working with at least one of the Family Care
target populations OR a four-year bachelor’s degree in any other
field with three (3) years’ related experience working with at
least one of the Family Care target populations. Demonstrated
intermediate computer proficiency, including experience with
Microsoft Office applications. The Family Care target group
population is defined as: frail elders and adults with
intellectual, developmental, or physical disabilities Preferred
Qualifications Case Management experience Experience with
electronic case note documentation and experience with documenting
in multiple computer applications/systems Knowledge of community
health and social service agencies and additional community
resources Additional Information Workstyle: This is a field
position where employees perform their core duties at non-company
locations, such as providing services at business partner
facilities or prospects' and members' homes. Work Location: La
Crosse, WI Travel: up to 40% throughout LaCrosse , WI. Mileage
reimbursement follows our mileage policy. Typical Workdays/Hours:
Monday – Friday, 8:00 am – 4:30 pm CST Travel: While this is a
remote position, occasional travel to Humana's offices for training
or meetings may be required. Scheduled Weekly Hours 40 Pay Range
The compensation range below reflects a good faith estimate of
starting base pay for full time (40 hours per week) employment at
the time of posting. The pay range may be higher or lower based on
geographic location and individual pay will vary based on
demonstrated job related skills, knowledge, experience, education,
certifications, etc. $53,700 - $72,600 per year Description of
Benefits Humana, Inc. and its affiliated subsidiaries
(collectively, “Humana”) offers competitive benefits that support
whole-person well-being. Associate benefits are designed to
encourage personal wellness and smart healthcare decisions for you
and your family while also knowing your life extends outside of
work. Among our benefits, Humana provides medical, dental and
vision benefits, 401(k) retirement savings plan, time off
(including paid time off, company and personal holidays, volunteer
time off, paid parental and caregiver leave), short-term and
long-term disability, life insurance and many other opportunities.
About us About Inclusa: Inclusa manages the provision of a
person-centered and community-focused approach to long-term care
services and support to Family Care members across the state of
Wisconsin. As a values-based organization devoted to building
vibrant and inclusive communities, Inclusa deploys a unique
approach to managed care with a trademarked model of support named
Commonunity® which focuses on the belief in everyone, and from that
belief, the common good for all is achieved. In 2022, Inclusa was
acquired by Humana. This partnership will allow us to create a
model of care that provides industry-leading support for members
across the health care continuum. About Humana: Humana Inc. (NYSE:
HUM) is committed to putting health first – for our teammates, our
customers, and our company. Through our Humana insurance services,
and our CenterWell healthcare services, we make it easier for the
millions of people we serve to achieve their best health –
delivering the care and service they need, when they need it. These
efforts are leading to a better quality of life for people with
Medicare, Medicaid, families, individuals, military service
personnel, and communities at large. ? Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee
or applicant for employment because of race, color, religion, sex,
sexual orientation, gender identity, national origin, age, marital
status, genetic information, disability or protected veteran
status. It is also the policy of Humana to take affirmative action,
in compliance with Section 503 of the Rehabilitation Act and
VEVRAA, to employ and to advance in employment individuals with
disability or protected veteran status, and to base all employment
decisions only on valid job requirements. This policy shall apply
to all employment actions, including but not limited to
recruitment, hiring, upgrading, promotion, transfer, demotion,
layoff, recall, termination, rates of pay or other forms of
compensation and selection for training, including apprenticeship,
at all levels of employment.
Keywords: Humana, La Crosse , Case Manager - La Crosse, Healthcare , La Crosse, Wisconsin
