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Client Service Account Manager / Wisp Advisor

Company: Gensler
Location: La Crosse
Posted on: July 8, 2019

Job Description:

Work global, live local. Recognized by Glassdoor as one of the Best Places to Work in 2019, Gensler is the #1 Global Architecture Firm in one of the Most Exciting Small Cities in America.

GENSLER LA CROSSE

Gensler s La Crosse office assists clients across the globe with leveraging the value of their real estate data through spatial analytics, interactive tools and technology. Our fast-paced, innovative office is constantly developing new ways to help clients access and leverage their real estate data. Learn more about our office at WWW.GENSLER.COM/GIS.

La Crosse remains the largest city on Wisconsin's western border, is recognized as a regional technology and medical hub, and serves as the cultural base for the Three Rivers area. There are many big city options with a small-town atmosphere. Outside magazine ranks this Gensler location as one of the Best Places to Live in the U.S.

YOUR ROLE

We are seeking a Wisp Advisor to help support our space management software. This is an opportunity to apply your analytical and communication skills to help Gensler s clients make informed decisions about their corporate real estate. As a Wisp Advisor, you will help our client s get the most out of our software through system optimization, advising on best practices and acting as an extension of their real estate and facilities team. This client facing role provides top notch customer service and maintains excellent client relationships to uncover measurable results. A successful Wisp Advisor will be curious, motivated, attentive to detail, and solutions driven.

WHAT YOU WILL DO

* Develop and maintain excellent client relationships

* Understand and advise on data related to space and occupancy for a variety of organizations

* Monitor and review client data and system usage to identify key metrics

* Advise clients on best practices to get the most out of our software and services

* Develop and maintain client knowledge such as industry, history, and both long and short term goals

* Contribute to special projects, both internal and directly with clients

* Share information and updates with the Wisp team

* Coordinate client meetings and trainings, both in-person and via phone/web meeting tools

* Engage in Gensler s one-firm-firm culture and learn about other Gensler services

* Maintain the Gensler voice and brand in written and verbal communications

* Continuously look for opportunities for professional growth

YOUR QUALIFICATIONS

* Minimum 3 5 years professional experience

* Corporate Real Estate, Space Planning or Facility Management experience preferred

* CAFM/IWMS awareness preferred

* Excellent written and verbal communication skills

* Proficient in Microsoft Word and Excel

* Self-motivator with strong organizational and intrapersonal skills

* An enthusiastic team player, passionate problem solver with attention to detail and great collaborator with curiosity

* Ability to travel when needed

LIFE AT GENSLER

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to Well-being Week, our offices reflect our people s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and an annual bonus opportunity.

As part of the firm s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

GENSLER IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPANT IN THE U.S. FEDERAL E-VERIFY PROGRAM. WOMEN, MINORITIES, INDIVIDUALS WITH DISABILITIES AND PROTECTED VETERANS ARE ENCOURAGED TO APPLY.

Keywords: Gensler, La Crosse , Client Service Account Manager / Wisp Advisor, Executive , La Crosse, Wisconsin

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