Manager, Employee and Labor Relations
Company: Gundersen Health System
Location: La Crosse
Posted on: June 24, 2022
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Job Description:
Love + medicine is who we are, it's what we do, it's why people
want to work here. If you're looking for a job to love, apply
today.Schedule Weekly Hours:40This is an on-site position in La
Crosse, WI. Hours are largely M-F, standard business hours and does
require an on-call rotation every 5 to 6 weeks.- This position will
have approximately 30 direct reports.Job Description:The Manager of
Employee and Labor Relations works closely with the Director of
Employee and Labor Relations to provide leadership in planning and
organizing work, developing staff and improving processes for the
work of the ELR department. This includes managing the work of the
Human Resource Consultant staff as well as development and
maintenance of strong partnerships with leaders.STRATEGIC RELEVANCE
- SUMMARYTo advance its position as an innovator and leading health
care system, Gundersen Health System (GHS) must continue to
demonstrate superior outcomes, provide seamless delivery of care,
and ensure competitive cost structures. It must also stay at the
cutting edge of emerging technologies and new delivery models that
will transform healthcare. The System must anticipate and respond
effectively to evolving market and environmental trends, (e.g.,
shifts in payment models, value-based purchasing, transparency of
outcomes and information technology) that will impact the delivery
of health care services.The Manager is responsible for
understanding the impact of these forces and trends and for
managing the effective response from their AOR
(area-of-responsibility). The Manager collaborates with others to
achieve GHS' strategic mission and goals: 1) demonstrate superior
quality and safety through the eyes of patients and caregivers; 2)
demonstrate superior service through the eyes of patients and
colleagues; 3) attract, develop and retain a talented and engaged
workforce; 4) demonstrate affordability of care; and 5) achieve
programmatic growth. The Manager translates System strategy into
staff commitment, action, and accomplishment in their AOR.POSITION
DUTIES AND RESPONSIBILITIESThe Manager is specifically responsible
for:1.0 Organizational Strategy and Implementation - Understanding
market trends and the impact on their AOR, contributing to AOR
strategic and operational plans, translating these plans, and
ensuring the understanding, alignment and commitment of AOR
staff.2.0 Fiscal Management - Effectively using established
processes to ensure accountability for effective operations and
resource management.3.0 Human Resource Management - Effectively
using established processes to: select, align, engage, develop,
manage, and retain a team of highly skilled staff.4.0 Excellence in
Service and Clinical Quality - Achieving seamless delivery of
quality patient care and safety, excellence in patient experience
and customer service.5.0 Organizational Leadership - Providing
leadership and accomplishing objectives by ensuring the integration
of processes and initiatives while modeling collaboration.KEY
ACCOUNTABILITIESOrganizational Strategy and Implementation1.1
Collaborates with Division/Team leadership to understand external
market financial, economic, and industry data, identifying market
opportunities and threats.1.2 Provides leadership and actively
contributes to the design and implementation of clinically and
fiscally responsive program goals and objectives for their AOR.1.3
Formulates recommendations for AOR continuous improvement taking
into account market demands, regulatory standards, and changes in
clinical practice.1.4 Establishes clear performance standards for
their AOR, and monitors established management systems to ensure
that cost effectiveness and continuous quality improvement forms
the basis for all activities.1.5 Collaborates with management to
ensure that resources are prioritized and in place (i.e., staff,
facilities, equipment, supplies, technology, data, and processes,
etc.) and properly utilized to achieve AOR objectives through the
most effective and efficient operations.1.6 Contributes to the
development of and implementation of processes to collect relevant
clinical and financial indicator data which serves as a reliable
proxy for clinical effectiveness, cost, and quality.1.7 In
conjunction with AOR leadership, designs and implements improvement
of AOR key processes, leading to elimination of variability in cost
and quality.Fiscal Management2.1 Manages AOR to meet fiscal
targets, ensuring the delivery of cost-effective, quality
services.2.2 Participates in financial forecasting and planning
along with other members of the AOR management team.2.3 Develops
and presents comprehensive analysis for financial and programmatic
recommendations for AOR management.2.4 Communicates the rationale
for financial decisions ensuring a high level of understanding
among staff and clinicians.2.5 Evaluates AOR for potential
cost-effective change and manages the implementation of approved
changes.2.6 Ensures staff compliance, and monitors physician
compliance, as appropriate, with financial decisions.Human
Resources Management3.1 Provides vision and leadership to staff in
a collaborative environment that offers job satisfaction,
performance recognition, and stimulates innovative thinking to
accomplish objectives.3.2 Ensures that AOR management, staff and
clinicians understand their roles in accomplishing GHS,
Team/Division, and AOR strategic objectives. Establishes
expectations for high level of performance and holds individuals
accountable for achieving them.3.3 In collaboration with other AOR
leadership and the Human Resources Department, ensures the efficacy
of systems/processes to recruit, retain, and develop a
high-performance team that meets patient, regulatory, and fiscal
requirements for their AOR.3.4 In conjunction with Team/Division
leadership, ensures staff productivity by maximizing staffing
efficiency and workflow patterns as well as monitoring and
controlling turnover.3.5 Implements and actively supports the
integration of change and conflict management.3.6 Creates a climate
that ensures respect, teamwork, open communication, and
professional recognition among a diverse workforce.Excellence in
Service and Clinical Quality4.1 Ensures the implementation of
service, quality and safety standards consistent with System policy
for patient experience and internal and external customers in
collaboration with AOR leadership.4.2 Identifies and analyzes
trends across services in customer satisfaction and patient
experience, clinical quality outcomes, patient safety and cost
using data systematically to develop solutions and guide change in
AOR practices.4.3 Models and ensures that AOR staff effectively
uphold a customer service orientation to meet legitimate needs of
patients and internal and external customers.4.4 Ensures that
confidentiality of patient, staff, and appropriate management data
is maintained, and delivers immediate and certain consequences when
confidentiality is compromised.5.0 Organizational Leadership5.1
Promotes the organization to all constituencies by interpreting and
communicating GHS' mission and values, acting as a loyal,
supportive, and informed spokesperson for AOR, Team/Division and
the System.5.2 Collaborates with other internal professionals to
identify, reduce, and eliminate barriers within the system which
may negatively impact cost and quality of services.5.3 In the
spirit of collaboration, promotes the visibility of AOR leadership
throughout the organization.5.4 Takes responsibility for providing
a positive learning environment for students, interns, and
residents working within their AOR, collaborating with academic
programs, while ensuring patient safety.5.5 Takes responsibility
for identifying areas for self-development and actively seeks
opportunities and resources to meet developmental objectives.KEY
INTERFACESThe Manager interacts primarily with the following
external interfaces:
Keywords: Gundersen Health System, La Crosse , Manager, Employee and Labor Relations, Executive , La Crosse, Wisconsin
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