Technology Business Relationship Manager - OptumServe - Telecommute
Company: UnitedHealth Group
Location: La Crosse
Posted on: June 20, 2022
Job Description:
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that is
improving the lives of millions. Here, innovation is not about
another gadget; it is about making health care data available
wherever and whenever people need it, safely and reliably. There is
no room for error. If you are looking for a better place to use
your passion and your desire to drive change, this is the place to
be. It's an opportunity to do your life's best work.(sm) -The
primary role of the Optum Serve Information Technology (OSIT)
Technology Business Relationship Manager is to establish and
maintain a strategic partnership between technology and business
teams which results in optimal delivery of IT services. The result
enables new and expanding business capabilities through the
adoption of new technologies by business users and ultimately our
customers. The relationship manager grows business segment
relationships by delivering attentive, relationship-based support
on the entire program/portfolio of technology related projects,
initiatives, and services. This leader takes accountability on
behalf of the technology team to drive action and resolve problems
for the business.You'll enjoy the flexibility to telecommute* from
anywhere within the U.S. as you take on some tough challenges.
-Primary Responsibilities: -
- Serves as primary liaison between business segment C-Suite,
contract leaders, and OSIT in close partnership with the product
owner team
- Delivers superior relationship management utilizing a
high-touch, client centric approach focused on collaboration and
communication
- Serves as a consultant in strategic planning with assigned
business partners, leveraging -expertise and understanding of
technology competencies to provide analysis and
recommendations
- Monitors financials to ensure budget compliance, identifies
variances, and advises business and technology leaders
- Prepares and reviews technology performance, KPIs, and other
metrics with their aligned business leader
- Serves as the primary line of communication between
business/contract leaders and the application support team and/or
war-room teams when issues arise, and attends incident review
meetings
- Serves as a Subject Matter Expert (SME) in assigned
business/contract area and associated IT capabilities that support
assigned area
- Serves as a single point of escalation and communication for
complex technical issues, problems, and solutions
- Facilitates communication and planning for scheduled upgrades,
downtime, etc.
- Coordinates nonstandard technology requests, information
requests, etc.
- Gathers and provides budget and forecast information for all
OSIT costs
- Partners with product owner in demand forecasting activitiesAs
a requirement of UnitedHealth Group's contract with the Department
of Defense, this position requires U.S. citizenship and proof of
favorable adjudication following submission of Department of
Defense -, -(the National Agency Check Legal and Credit or -NACLC).
Successful completion of the NACLC process is a requirement for
continued employment in this role. You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- Undergraduate Degree
- 5+ years of experience in internal or external customer
engagement and managing customer expectations and feedback
- 5+ years of experience working in an enterprise-level
information technology organization
- 5+ years of experience working in a technology organization
using agile software development practices
- 3+ years of experience working with a budgeting/forecasting
process, including capital planningPreferred Qualifications:
- Master's Degree (MA, MS, MBA, or other Graduate Degree)
- 2+ years of experience managing people
- 2+ years of experience working with matrixed teams/team
members
- Excellent interpersonal, analytical, and creative
problem-solving skills
- Thorough understanding of scorecards, dashboards, service level
agreements, key performance metrics, and other standard business
measures
- Solid consultative/client facing skills
- Ability to speak and write clearly and effectively even when
relaying complex information
- Ability to drive, influence, and deliver on identified service
or infrastructure improvements that will meet business needs
- Ability to communicate effectively with technical and
non-technical staff as part of interdisciplinary teams
- Ability to adjust presentation style and language based on the
audienceTo protect the health and safety of our workforce, patients
and communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.Careers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make health care work better for everyone. So when it
comes to how we use the world's large accumulation of
health-related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do your life's best
work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary
range for Colorado residents is $113,500 to $218,100. The salary
range for Connecticut / Nevada residents is $113,500 to $218,100.
Pay is based on several factors including but not limited to
education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.*All Telecommuters will be
required to adhere to UnitedHealth Group's Telecommuter
Policy.Diversity creates a healthier atmosphere: UnitedHealth Group
is an Equal Employment Opportunity/Affirmative Action employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.UnitedHealth Group is
a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, La Crosse , Technology Business Relationship Manager - OptumServe - Telecommute, Executive , La Crosse, Wisconsin
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