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Assistant Manager

Company: Marco's Pizza (Hoogland Foods)
Location: La Crosse
Posted on: January 4, 2022

Job Description:

Position:Assistant ManagerPurpose:Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift.Focus:In addition to following standard Marco's operating policies and procedures, main areas of focus include (but are not limited to):

  • People
    • Demonstrate and reinforce Marco's Values.
    • Develop, share knowledge and experience, and train Team Members and Shift Leads.
    • Contribute to the hiring and retention of Team Members, Certified Trainers and Shift Leads who embody Marco's Values, including dedication to customer satisfaction.
    • Contribute to the coaching/development for their Team Members and Shift Leads in a timely manner.
    • Execute a plan, based on an employee feedback, to decrease turnover and improve Team Member's job satisfaction.
    • Know, enforce, and educate Team Members, Certified Trainers and Shift Leads on all of the appropriate personnel policies, labor laws, and security and safety procedures.
    • Develop an effective Team Member, Certified Trainer and Shift Lead schedule, optimized to hit profit and sales targets.
    • Update weekly communication board with critical store/company information.
    • Conduct regular feedback sessions with Team Members, Certified Trainers and Shift Leads.
    • Communicate any performance concerns to General Manager in a timely manner
    • Accountable for execution of training program for Associates, Certified Trainers and Shift Leads.
    • Participate in manger meetings.
      • Product
        • Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
        • Responsible for weekly update of daily prep sheet.
        • Maintain all food pars.
        • Maintain appropriate inventory and places store orders (following DM certification)
        • Manage storage organization throughout store to ensure standards are met.
          • Cleanliness and Sanitation
            • Accountable for assigning daily cleaning duties and weekly follow up.
              • Store Security and Safety
              • Properly executes, enforces and manages all food safety requirements and practices.
              • Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
                • Profit
                • Effectively support local store marketing and promotions to maximize sales potential, including sourcing and blitzing outside of store for recruiting and marketing purposes.
                  • Control assigned P & L line items.
                  • Control food components, labor, waste, and cash across shifts.
                  • Count drawers and ensures proper cash handling procedures are followed.
                    • Customer Service
                      • Make customers really happy.
                      • Effectively handle customer complaints/issues.

Keywords: Marco's Pizza (Hoogland Foods), La Crosse , Assistant Manager, Executive , La Crosse, Wisconsin

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