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Front Office Associate

Company: Nystrom & Associates, Ltd.
Location: La Crosse
Posted on: May 21, 2023

Job Description:


As a Front Office Associate at Nystrom & Associates' La Crosse clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and our patients. This is a full-time role with set hours, see shifts below. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Other duties include the following:

  • Opening or closing the clinic
  • Faxing and copying
  • Sorting documents into the electronic chart
  • Basic knowledge of billing and insurance coverage
  • Any other projects that the Administrative Lead or Manager may assign

    Hours: (Must be able to work the following shift listed below)
    • Monday - Friday 6 AM - 3:30 PM
      **Eligible shift differential for hours worked past 6 PM**.

      • Excellent organizational skills and ability to multitask
      • Proficient computer skills and experience using Microsoft Office
      • Strong customer service and interpersonal communication skills
      • Previous front desk, reception/receptionist, administrative assistant, or office experience preferred
      • High School Diploma required
      • An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred

        Key Attributes of a successful candidate include:
        • Expertise in providing high-quality customer service in a busy environment
          • Ideal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores)
          • De-escalation skills
            • Ideal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day; the candidate has learned to expect the unexpected and has had to deescalate someone who is upset


              Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
              • Medical & Dental insurance
              • Opportunities for professional growth and career advancement
              • Health Savings Account (HSA)
              • Flexible Spending Account (FSA) for applicable medical and dependent care expenses
              • Paid Time Off (PTO)
              • Paid Holidays
              • 401(K) Retirement Plan with a generous employer matching program
              • Supplemental insurances, such as short term disability, cancer insurance, and accident insurance
              • Partnerships with local universities for tuition discounts:
                • St. Mary's University - 10% discount
                • University of Northwestern - St. Paul - 10% discount for select programs
                • Bethel University - $400 Scholarship per term for select programs
                • Capella University - 10% tuition discount plus additional perks
                • Adler Graduate School - 10% tuition reduction

                  keywords: Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator

Keywords: Nystrom & Associates, Ltd., La Crosse , Front Office Associate, Administration, Clerical , La Crosse, Wisconsin

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