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Financial Counselor

Company: Express Employment Professionals
Location: La Crosse
Posted on: February 11, 2024

Job Description:

Express Employment Professionals has partnered with a local debt collection service that has been around for over 25 years and we are currently seeking dynamic and motivated Financial Counselors to join their team. If you have a background in sales, customer service, and call center operations, and you're ready to provide top-notch assistance to our clients, we want to hear from you! Wage: -$15/hr - Hours: Flexible hours between 8:00am--7pm Monday - Friday Both Full time and Part time opportunities available Job Duties:

  • Interacting with consumers to review information their accounts: answer questions, process payments, set up payment plans, notate disputed accounts for further action
  • Handling inbound and outbound calls using a dialer system.
  • Responding promptly to consumer inquiries and requests, either by phone or electronically.
  • Collaborating with collection team to address consumer questions and concerns.
  • Reviewing accounts on the transition desk and assigning them to appropriate work queues.
  • Entering detailed notes into computer system that reflect the interaction with the consumer. Follow up with consumer as needed.
  • Communicating and coordinating effectively with internal departments to ensure seamless processes.
  • Providing feedback to enhance the efficiency of workflow process. Job Requirements:
    • Previous experience with sales, customer service and/or call center is required
    • Previous collection experience is helpful.
    • Basic knowledge of health insurance is preferred
    • Must be highly motivated and goal oriented
    • Must have superior communication skills
    • Must comply with FDCPA and HIPAA regulations at all times Benefits:
      • Collaborative and positive work environment
      • On the job training
      • PTO & Sick time (based on hours worked)
      • Casual dress code
      • 401k (after 6 months employment) #LAC PandoLogic. Keywords: Financial Advisor, Location: La Crosse, WI - 54602 , PL: 573051005

Keywords: Express Employment Professionals, La Crosse , Financial Counselor, Accounting, Auditing , La Crosse, Wisconsin

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